Job Description
Job Description
Position: Training Coordinator
Location: Rochester Hills, MI
Shift: 8am-5pm
Pay: $25
Contract to Hire
Job Summary:
The position requires responding to customer requests for training information, prices, class dates and processing orders of Academy training products. The ideal candidate is enthusiastic, customer-focused, and results-oriented with proven experience providing positive interactions with customers to ensure customer satisfaction.
Key Responsibilities:
· Perform daily customer support with course advisement and order processing functions including:
· Determining the customer needs.
· Advising on specific course curriculum paths.
· Checking/confirming class availability/delivery dates.
· Course quoting/pricing.
· Confirming orders, entering orders, and inputting data.
· Following up on orders, delivery validation, and invoicing.
· Financial reporting
· Advising on simulation software orders and registration.
· Credits and refunds
· Interact with other departments including Finance, Purchasing, Inventory Planning, Logistics, Sales, Tech Support, Service, etc. to ensure customer expectations are achieved 100% of the time.
· Utilize the learning management system, the ERP system and the Academy catalog.
· Provide Sales Order status.
· Create and process cancellations and refunds.
· Maintain strong knowledge & keep up‐to‐date on company training products to provide telephone, email and chat troubleshooting support that requires:
· Familiarity with the LMS and course catalog.
· Training product knowledge.
Experience Required:
· Customer Service skills
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- Courteous, helpful, and professional demeanor.
- Ability to handle potentially frustrating situations with customers positively.
- High degree of customer sensitivity.
- Responsive to call‐back requirements.
· Organizational skills – effectively and professionally organize and plan for many simultaneous and complex issues.
· Team player - successfully work in teams, personal initiative, and effectively manage themselves in a somewhat unstructured environment.
· Excellent interpersonal and communication skills including listening, technical writing and technical communication, and the ability to effectively receive/provide critical information.
- Proven high level of competency in Windows, Oracle, MS Office including Word, PowerPoint, Excel, and other web-based applications.
- Excellent documentation production, typing skills, adaptability.
About Spark Talent Acquisition:
Spark Talent Acquisition is a Michigan-headquartered recruiting and staffing company that connects great talent with great employers. We understand that building the right team is vital to success. Listening to our clients and creating customized workforce strategies is at the core of what we do. We pride ourselves on team development as it matches our purpose as an organization to help people grow.