Employment Academy Program Manager

Job Description

Job Description

Position Title: Employment Academy Program Coordinator

Department: Employment Academy (EA)

Reports To: Employment Academy Director (EAD)

Location: Raleigh, NC

Status: Full-Time, some nights and weekends required. (Regular late nights on Tuesday ) This is primarily an in-person role with an expectation of being in-office 4 days each week with 1 Work-from-home day.

StepUp Ministry (SUM) provides pathways for people to overcome barriers and transform their lives. We believe in creating a multigenerational space. We value Love & Grace, participant-guided services, careful stewardship of resources, equity, diversity and inclusion with accountability, and joyful celebrations.

Position Purpose/Summary: The Employment Academy Program Manager (EAPM) creates safe spaces and appropriate programs for participants to gain employment skills. The EAPM is responsible for coordinating community classes and extra services under the guidance of the Employment Academy Director.

Essential Functions:

Program Coordination:

• Teaching and Facilitation of Employment Academy classes including, but not limited to, ENER-G, Boot Camps, Community Classes, and other engagements.

• Assisting with the development and implementation of programmatic Pre and Post Surveys

• Responsible for assisting Employment Academy Talent in enrolling into Life Skills 48

• Monthly Communication with assigned community partners.

• Develop positive relationships with community members that can assist participants in obtaining employment skills and gainful employment.

Case Management:

• Conduct initial assessments for talent records. Including but not limited to updating Individual Development Plan (IDP) Scores and Communication, Reliability, ENER-G, S, Trainability (CREST) assessments
• Plan, organize and conduct one-on-one appointments with caseload members.
• Perform referrals to partner resource agencies as needed
• Weekly attendance record update
• Follow up with absent participants
• Job Referrals and Placements
• Employment Tracking
• 30 | 60 | 90 Days
• Salary Increases
• Move Up Jobs
• Resource Referrals to Adult Alumni as needed
• Serve as StepUp employment liaison for collaborative community partnerships.
• Joyful Celebration of Job Placement
• Distribution of Incentives

Outreach:

• Brainstorm potential partnerships and methods for engagement with the local community.

• Work alongside SUM Outreach team to plan and execute outreach events

Administration:

• Create and maintain records and notes in Salesforce to document EA talent attendance, demographic information, employment status, Employer connections, Volunteer information, etc.

• Work with EAD, HR, and Finance Director to manage the EA budget and maintain accurate records of EA spending.

• Track, record, and submit monthly, quarterly, and annually to the EAD information for the Board regarding program participation, successes, challenges, and upcoming events using the Consent Agenda format.

• Submit weekly written communication via weekly program staff meetings and weekly communication document.

• Completion of the Monthly Consent Agenda by the 26th of each month.

• Weekly Communication Document Updated by Thursday of each week.

• Provide monthly verbal updates in all SUM staff meetings

Additional Essential Functions:

• The ability to appropriately handle stress and interact with others is an essential function (EF) of this position.

• Regular, timely, and punctual attendance is an essential function (EF) of this position.

• All other duties as assigned

Education/Training/Licenses/Certifications:

• Bachelor's degree in a relevant field is preferred

• Due to the diverse nature of our participants and stakeholders, we strongly prefer that applicants be professionally fluent in speaking, reading, and writing in Spanish and English.

• 3 to 5 years of relevant work experience preferred, including inside sales and/or employment recruiting

• Experience with Microsoft products and Salesforce preferred

• Valid NC driver's license

Physical and Mental Demands:

• The position requires

• Lifting and carrying up to 10 pounds at a time.

• Good use of the hands and fingers for repetitive hand-finger actions

• Continuous talking and hearing (6+ hours per day)

• Frequent sitting (3 to 6 hours per day)

• Occasional standing, walking, driving, climbing, balancing, crouching, lifting, carrying, pulling, pushing, and reaching.

• Attendance of outside events in various weather conditions

• Attendance of multiple events per day, when necessary

Mental Demands:

• Adaptability/Flexibility — The job requires being open to change (positive or negative) and considerable variety in the workplace.

• Dependability — The job requires being reliable, responsible, dependable, and fulfilling obligations.

• Initiative — The job requires a willingness to take on responsibilities and challenges.

• Integrity — The job requires being honest and ethical.

• Leadership — The job requires a willingness to lead, take charge, and offer opinions and direction.

• Curiosity — The job requires constant learning and adapting to change

• Confidence — The job involves networking and interacting with a variety of people.

Work Equipment, Tools, & Safety Equipment:

• Laptop Computers (Apple Products)

• Printers/Scanners/Copiers/Fax Machines

• VOIP Telephone (8x8)

• Salesforce

• Microsoft Products

• Outlook

• Microsoft Office Suite (Word, Excel, PowerPoint, etc.)

• SharePoint

• Microsoft Teams

• Microsoft Forms

• Internet Browser Software

Soft Skills:

• Customer Service – Involved with customers in areas such as meeting customer needs, wants & expectations.
• Decision-Making – The ability to make decisions that promote successful outcomes for employees, customers, and the organization
• Flexibility/Adaptability – The ability to successfully adapt (personally & professionally) to changes in the internal and external environment.
• Goal Orientation – The ability to focus on and meet target goals and objectives.
• Interpersonal Skills – The ability to build a relationship with another person or group through effective communication skills (listening, speaking & behaving)
• Planning/Organizing - The ability to plan a project or goal and effectively organize the resources to accomplish the desired outcome.
• Presenting – Communicating to a group or individual for the purposes of educating and/or influencing a decision.
• Self-Management – The ability to manage one's internal states, impulses, and resources.
• Teamwork – Working effectively and productively on formal functional (departmental and formal cross-functional teams as a team member.
• Written Communication – uses clear & succinct written communication in the execution of this position to effectively transmit data, instructions, processes, procedures, etc.

It is the policy of StepUp Ministry to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, StepUp Ministry will provide reasonable accommodations for qualified individuals with disabilities.

Company DescriptionThrough job training and placement, life skills development, and multi-generational resource support, StepUp Ministry provides pathways for people to overcome barriers and transform their lives." We value Transformation, Participant Guided Services, Careful Stewardship of Resources, Equality, Diversity & Inclusion with Accountability, and Joyful Celebrations.

Company Description

Through job training and placement, life skills development, and multi-generational resource support, StepUp Ministry provides pathways for people to overcome barriers and transform their lives." We value Transformation, Participant Guided Services, Careful Stewardship of Resources, Equality, Diversity & Inclusion with Accountability, and Joyful Celebrations.