Job Description
Job Description
Job Title: Coordinator I
Duration: 03 Months (Possible Extension or convert)
Location: Kansas City, MO 64105 (Onsite)
Job Summary
The Coordinator is responsible for protecting our underground telecommunication utilities through correctly, safely, and efficiently determining the need for these utilities to be field located. The Coordinator will assist with handling external emails and voicemails regarding locate questions from Field Ops and Contractors and additional duties as assigned by management.
Duties & Responsibilities
90%
• Use company ticket management software to appropriately assign or close One Call Tickets
• Use GIS map to research and understand utility routes
10%
• Handle external emails and voicemails regarding locate questions
• Work with OSP (Outside Plant) to resolve unlocatable fiber issues
• Work with contract locators to resolve locate issues
• Notify OSP (Outside Plant) and Contract Locators of confirmed damages
• Continue to develop skills in interpreting maps and comprehending One Call Tickets
Qualifications
▪ Education: High school diploma, some college preferred
▪ Experience: 1+ years’ experience using irth Utilisphere or other One Call Ticket
▪ Management software, Locator, One Call Center or GIS experience preferred
Key Competencies:
o Knowledge of One Call Program
o Knowledge of telecom utility infrastructure
o Strong attention to detail
o Accurate and efficient reading comprehension skills
o Ability to communicate professionally via email and phone
o Ability to work independently and stay on-task in remote environment
o Basic computer skills in MS Office Suite