Job Description
Job DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!Compensation:
$14 - $16 hourly
Responsibilities:
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Communicate with housekeeping to make sure guest rooms are ready
- Mitigate customer complaints as needed
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Qualifications:
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- Has experience answering telephone calls and troubleshooting stressful situations
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- Must have graduated high school, received a GED or equivalent
About Company
- Opportunity to gain experience in the hospitality industry
- Supportive team environment
- Opportunity as a second job with flexible work hours