Front Desk Coordinator

Job Description

Job Title: Customer Service Representative

Location: Cambridge, MA 02138

Duration: 2 Months

Schedule: Mon–Fri, 9:30 AM–4:00 PM (30 hrs/week)

Pay Rate: $25.00–$31.00/hr (No benefits)

Job Summary:

Seeking a Customer Service Representative to provide in-person support in a fast-paced, front-desk environment. Ideal for candidates with strong customer service skills and the ability to stand, walk, and assist customers throughout the day.

Key Responsibilities:

• Greet and assist customers (faculty, staff, students, visitors) in person, by phone, and email
• Take ID photos and deliver cards across the lobby
• Accurately handle data entry using MS Office, Excel, and internal systems
• Support additional administrative tasks during slower periods
• Maintain confidentiality and provide service with professionalism
• Greet and assist customers at the front desk
• Create and deliver ID cards (including taking photos)
• Walk to/from printers and lobby regularly
• Handle high customer volume (late Aug–early Sept)
• Use MS Office, Excel, and client-specific software
• Assist with other administrative projects
• May be trained on parking software

Requirements:

• Fully ambulatory; comfortable with standing/walking
• Strong face-to-face customer service experience (banking, retail, front desk)
• Highly organized and accurate with data entry
• Able to multitask in a fast-paced environment
• Clear, polite communicator with a positive attitude