Job Description
Job DescriptionSalary: $25/hour
AtThe Pinnacle Companies, our success isnt just built on the homes we design, the properties we manage, or the services we provideits built on our people. We are a team driven by passion, collaboration, and a shared commitment to creating exceptional experiences. As a leader in the luxury vacation home industry, we specialize in architecture, construction, interior design, property management, and vacation rentals, but what sets us apart is our culture.
At Pinnacle, we believe in pushing boundaries, embracing challenges, and growing together. We balance professionalism with authenticity and confidence with humility. Success here isnt just about business growthits about the relationships we build, the experiences we create, and the meaningful impact we make every day.
The Role: At Pinnacle Lodging, we are seeking a dynamic Guest Experience Specialist to join our team. This role is pivotal in not only delivering exceptional service to our guests but also driving sales and maximizing revenue opportunities. You will ensure that every guest feels welcomed, valued, and delighted with their stay, while also identifying potential sales leads and contributing to the growth of our business.
Key Responsibilities:
- Guest Experience Excellence: Serve as the primary point of contact for guests, ensuring their needs are met and expectations exceeded. Deliver personalized service that makes every guest feel special and valued.
- Client Engagement and Sales Generation: Proactively identify sales opportunities by understanding client preferences and offering tailored services that enhance their experience.
- Team Collaboration and Support: Work closely with the front desk staff, maintenance technicians, and other team members to ensure a coordinated effort in providing top-notch guest services.
- Operational Excellence: Manage and prioritize work orders, coordinate with external contractors, and ensure all guest services are delivered on time and to the highest quality.
Qualifications:
- Excellent communication and interpersonal skills, both verbal and written, with an emphasis on sales-oriented communication.
- Experience in hospitality, tourism, customer service, or sales-related fields.
- A customer-oriented and service-oriented attitude, with the ability to handle challenging situations with tact, diplomacy, and a sales mindset.
- A flexible and adaptable mindset, with the ability to work in a fast-paced and dynamic environment both internally and externally.
- Knowledge of Microsoft Outlook, Excel, and Word, with the ability to utilize CRM software to track sales leads and customer interactions.
- This role is designed for individuals who are passionate about guest services and have a knack for sales. If you are eager to create memorable experiences for guests while driving sales, we would love to hear from you.
Why Join Us:
- Award-Winning Culture: Be part of a people-first company that's recognized for excellence. Our culture is what sets us apart - we support each other, celebrate wins together, and push for continuous growth.
- Meaningful Work: Support multiple teams that are creating remarkable experiences in Colorado's most beautiful places.
- Every Day is Different: Variety, flexibility, and a great environment to learn, grow, and contribute across the business.
What We Offer:
- Compensation starts at $25/hour based on experience and skill level.
- 3 weeks of Annual Paid Time Off.
- Make a difference in the community with 16 Paid Volunteer hours, aligning with our ethos.
- Comprehensive Medical and Wellness Benefits including a 100% Employer Paid Health Insurance plan, with options for Dental and Vision.
- Employee Stock Ownership Program, allowing you to be part of our companys success.
- Annual Team Trip To Mexico Strengthen team bonds while creating unforgettable experiences.
- A monthly cell phone reimbursement and mileage reimbursement when applicable.
Join An Award-Winning Culture and Business:
Established in 2005, The Pinnacle Companies is the parent company of Pinnacle Mountain Homes, Collective Design, Collective Architecture, Pinnacle Lodging, and VisitBreck.
Our businesses have been recognized locally and nationally including:
- Outside Magazines Top 50 Best Places To Work 2024
- Magazines Best in Business 2023
- Builder Magazines Americas Best Builder
- The NAHBs Best in American Living
- Mountain Livings List of Top Architects and Designers
- Summit Chambers Best Place To Work
- Colorado Companies to Watch