DBA/IT Support

Abby Kelley Foster School

Worcester, MA, USA

Published: 6/14/2022

Technology

Full Time

Job Description

Job Title: DBA-SIS Administrator

Location: Abby Kelley Public Charter School

Reports To: Director of Information Technology

Subordinates: None

Position Type: Full-Time, Exempt
Salary Range: $60,000 - $70,000

Job Description:
Abby Kelley Public Charter School is seeking a highly motivated and self-directed technical support professional with superior problem-solving, communication, customer service, technical, organizational, and leadership skills to join the district team and assist and support teachers, students, staff, administrators, and parents.

This is a demanding position in a complex, dynamic, and fast-moving team environment. The successful candidate must be able to function autonomously and as part of a team as they plan their projects, manage their time, and organize and complete their tasks in a way that maximizes effectiveness and efficiency. This includes maintaining an ongoing action plan for their projects, quickly and effectively handling service requests, and maintaining a schedule that includes a physical presence that is aligned with the schools and staff being served. They must be able to shift priorities as situations and problems dictate and escalate problems when appropriate to expedite resolution. They must balance multiple requests and projects by setting and adjusting workload priorities on the fly and consistently delivering results in a timely manner. They must be proactive in their partnership with their customers by identifying issues and anticipating needs so that they may head off potential problems and bring new and innovative solutions to their customers.

This job description outlines the core duties and responsibilities for the position. It is not meant to be an exhaustive list of all tasks that may be required in this role. The ideal candidate should be flexible and adaptable in meeting the evolving needs of the District.

Key Responsibilities:

Technical Administration: Lead the technical administration of all district databases and related information systems, including student and staff data synchronization.
Data Management: Manage account creation, maintenance, reporting, and improvements to data synchronization between SIS (PowerSchool) and third-party databases (e.g., call alerting software, teacher evaluation systems, state reporting, educational learning platforms, school nurse systems, and food service systems).
Process Automation: Automate processes and reduce manual import/export tasks to ensure seamless communication between information systems (e.g., Active Directory, Google Workspaces, PowerSchool, Clever).
Security and Compliance: Document and implement security procedures to protect sensitive data and ensure compliance with district policies.
End-User Support: Provide end-user support and training for SIS systems, including PowerSchool, ensuring proper usage and troubleshooting issues.
Professional Development: Organize and lead professional development sessions for staff to ensure SIS is used according to best practices.
Training Materials: Create FAQs, guides, and training materials to support staff in using the SIS efficiently.
Data Accuracy: Periodically evaluate SIS data and follow up with data owners to ensure accurate usage and data integrity.
Technical Support: Troubleshoot and resolve technical issues related to SIS data entry, reporting, and integrations.
Database Maintenance: Perform scheduled database maintenance, including backups, performance optimization, and disaster recovery planning.
System Performance: Monitor and analyze logs, records, and network configurations to improve system performance and reliability.
Documentation: Maintain and update IT documentation related to database structures, processes, and security policies.
Helpdesk Support: Provide supplemental IT helpdesk support, including hardware/software installation, maintenance, troubleshooting, and upgrades.
Device Management: Assist in managing Windows and Chrome OS-based devices within the school district.
Other Duties: Perform other duties as assigned by the Director of Technology.

Requirements:

Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
Experience: 2-3 years of experience in database administration, SIS management, or IT support with a focus on data management.
Technical Proficiency: Working knowledge of PowerSchool or similar SIS platforms, with a strong understanding of relational database architecture and management utilities (e.g., data import/export, backups, optimization, APIs, and synchronization).
Problem-Solving Skills: High level of technical proficiency and aptitude for troubleshooting and problem-solving.
Software Proficiency: Proficiency in spreadsheet software and database management tools.
Communication: Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
Team Collaboration: Ability to work collaboratively with a team and provide technical support to non-technical users.
Technical Support: Experience with Windows and Chrome OS support environments.

Preferred Qualifications:

SIS Experience: Experience managing or supporting PowerSchool or similar SIS platforms.
Relational Databases: Strong understanding of relational database management systems (RDBMS) and related technologies.
Automation: Familiarity with automating processes for data synchronization and task optimization. Some Coding and html experience.
Security Expertise: Knowledge of best practices for database security and data protection.

Additional Requirements:

Background check and fingerprinting as required by Massachusetts state regulations.
Ability to work independently and as part of a team.
Must be able to lift, move, or assist students when necessary.
Completion of any required professional development or certifications as mandated by the district.

Work Environment and Conditions:

This position requires a physical presence on-site to serve the needs of the school district.
Ability to manage multiple tasks and priorities effectively in a fast-paced and dynamic environment.

Physical Demands:

Frequent use of hands, fingers, and a keyboard.
Ability to talk, hear, walk, stand, stoop, kneel, and reach.
Occasional light lifting and carrying of IT equipment.

Important Note:

Applicants who are hired for this position and are found to have provided falsified or inaccurate information during the application process are subject to disciplinary action, up to and including termination of employment.

Compensation and Benefits:

Full-Time, Exempt Position with compensation based on relevant experience. This position is not on a salary scale. AKFCS also provides a comprehensive benefits package which includes the following:

Massachusetts Teachers Retirement System (MTRS): Not Eligible
Medical/Dental/Vision
Life Insurance
403(b) & ROTH403(b) with Match
Stipend for Professional/Personal Development
Dash Pass (DoorDash)
YMCA Discounts
Comprehensive Private Leave of Absence Program (PFML)
Sick Time with Sick Bank
Personal Days
Health Reimbursement Arrangement (HRA) & Flexible Spending Account (FSA)

Abby Kelley Foster Public Charter School is an affirmative action employer, ensuring that its programs and facilities are accessible to the public. We do not discriminate on the basis of age, race, gender, religion, disability, gender identity, sex, pregnancy or pregnancy-related medical conditions, national origin, homelessness, marital status, sexual orientation, or any other status or class protected by state or federal law.

Abby Kelley Foster Charter Public School Mission

The mission of the Abby Kelley Foster Charter Public School is to assist families in their role as primary educators of their students by providing a liberal arts education representative of diverse works and global perspectives and aimed at academic excellence, musical competence, and character formation.