Job Description
*No C2C
*Must be a US Citizen or GC holder
About the Role
We are looking for a Support Engineer to take ownership of the operational and non-development workloads that our engineering team currently shares. This is a hands-on, varied role that includes system monitoring, basic networking tasks, small-scale infrastructure management (including a lightweight Nagios installation), and automation of routine processes.
DevOps/infrastructure capabilities.
What You’ll Do
Systems Monitoring & Operational Support
- Own and maintain our small Nagios monitoring environment and help expand/improve alerting over time.
- Monitor systems, services, and basic metrics; respond to alerts and resolve or escalate issues.
- Identify when systems deviate from normal patterns and react quickly and calmly.
- Support day-to-day operational workflows across infrastructure and internal services.
Linux Administration & Automation
- Act as a primary Linux sysadmin (Debian preferred, not required).
- Perform routine maintenance, updates, configuration changes, and system checks.
- Write scripts (Bash, Python) to automate repetitive tasks and streamline processes—focus on improving rather than just following runbooks.
- Help manage core services such as DNS, NTP/PTP time sync, SSL certificates, logging, and authentication tools.
Networking & Vendor Coordination
- Handle basic Cisco networking tasks—sufficient to communicate requirements to external network engineers and verify work completion.
- Assist with troubleshooting connectivity issues (nothing heavy-duty; baseline knowledge is acceptable).
Tooling, Services & Infrastructure
Exposure or experience in any of the following is useful (not expected to have all):
- NIS, DNS
- Slurm
- Nagios, Zabbix
- GitLab
- MySQL
You will not be expected to master everything on this list—it's a wishlist of tools you might touch or learn over time.
Documentation & Continuous Improvement
- Maintain clear documentation, logs, and configuration details.
- Identify recurring issues and assist in developing more robust or automated solutions.
- Contribute to small infrastructure improvements and operational efficiency projects.
Ideal Candidate
We’re looking for someone who is:
- Smart, motivated, teachable, and eager to grow.
- A natural problem-solver with good judgment.
- Reliable and consistent in follow-through.
- Calm under pressure and able to troubleshoot logically.
- Comfortable with Linux system administration (Debian a plus).
- Experienced with Bash/Python scripting and automation.
- Familiar with basic Cisco networking concepts.
- Interested in taking ownership of operational tasks and improving them.
Qualifications
- Up to 5 years of experience in Linux administration, support engineering, or similar infrastructure/operations roles.
- Strong hands-on experience with Linux and command-line tools.
- Scripting experience in Bash, Python, or similar languages.
- Basic networking fundamentals (routing, VLANs, DHCP, DNS, etc.).
- Excellent communication and documentation skills.