Job Description
Job Description
Salary: $27-$31 per hour
Type: Full time (Hybrid Remote)
The Front Desk Clerk is a vital role responsible for creating a welcoming environment for all guests and callers. This position involves performing various administrative and customer service tasks to ensure a smooth and efficient operation.
Key Responsibilities:
- Greet guests with enthusiasm and warmth upon arrival and over the phone, providing exceptional customer service at all times.
- Perform check-in procedures, schedule and confirm appointments, and coordinate guest services.
- Accurately document and update guest demographics in the EMR system.
- Courteously answer phone calls, forward them to appropriate team members, and take detailed messages as needed.
- Manage the scheduling of regular, missed, and follow-up appointments, calling to confirm for the day and the following day.
- Handle filing, scanning, copying, retrieving, and emailing of documents.
- Track incoming and outgoing packages, parcels, and mail efficiently.
- Provide a variety of administrative and operational support to team members as required.
- Maintain a clean, well-stocked, and safe environment for both guests and staff.
- Collaborate with colleagues to achieve departmental objectives and foster positive employee relations.
- Attend departmental meetings and effectively manage special projects and other tasks as assigned.
- Perform other duties as required to support the team and enhance guest experience.
Qualifications:
- Associate's Degree or equivalent training/experience.
- A minimum of two (2) years of experience in a customer support capacity.
- Ability to handle multiple priorities concurrently with minimal supervision.
- Demonstrated reliability as a team player committed to a quality and customer-centric environment.
- Excellent interpersonal skills and a professional demeanor, capable of managing high-stress situations and interacting positively with all guests.
- Strong self-motivation, prioritization, and planning skills to ensure productive work performance.
- Exceptional listening, oral, and written communication skills, with a keen attention to detail.
- Ability to follow both oral and written instructions precisely.
- Proficiency in EMR software and applications, along with solid knowledge of Microsoft Office products (Outlook, Excel, Word, etc.).
- Bilingual in Spanish is a plus.