Hotel Front Desk Staff

Job Description

Job Description

We are seeking a Hotel Front Desk Staff to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. You are a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once. Previous customer service experience is required.

Responsibilities:

• Greet guests upon entry of hotel to provide positive first impression.
• Assist guests with the arrival and departure from hotel.
• Take hotel reservations via telephone confirming guest information, room selection, price, and guarantee method.
• Understand the importance of responding quickly to guest needs and complaints.
• Maintain sincere interest in providing stellar customer care.
• Ability to process information quickly and accurately.
• Communicate pertinent guest information to designated departments.

​Qualifications:

• Previous experience in customer service, front desk service, or other related fields
• Ability to build rapport with guests
• Strong organizational skills
• Excellent written and verbal communication skills