Job Description
Job Description
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities:
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Mitigate customer complaints as needed
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Work with the housekeeping staff to ensure rooms are ready for new guests
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Qualifications:
- Exhibits working knowledge of Microsoft Office and reservation management systems
- High school graduate, GED recipient, or equivalent
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- Comfortable taking telephone calls and mitigating stressful situations
About Company
Come and join our strong team here at Embassy Suites Lubbock, where we like to Make A Difference with our employees, our guests, and our community. Making a Difference is what makes our brand unique, makes each of us want to work together, and makes guests want to stay with us.