Hotel Guest Services Manager

Job Description

Job Description

Our busy hotel is looking for an enthusiastic and detail-oriented customer service professional to be our next guest services manager. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful stay at our property.

Other responsibilities include hiring and training staff, resolving guest problems or complaints, and increasing the profitability of the hotel by improving occupancy rates through up-selling strategies. Our ideal candidate has two or more years in a team management role, preferably in hospitality. Apply now if you are ready to advance your career with an exciting leadership role!

Responsibilities:

• Evaluate front-office team members' performance while also hiring, training, encouraging teamwork, and setting a high level of customer service standards
• Respond to all guests' requests, problems, complaints, and accidents in an attentive, courteous and efficient manner
• Create financial and operational strategies for the guest service department that are consistent with the hotel's overall goals in the short and long term
• Maintain a high level of guest satisfaction by overseeing the whole front office activities
• Promote hotel services and amenities through various up-selling techniques to increase room occupancy and profitability

Qualifications:

• 3 years of previous experience working in the hospitality industry
• This role requires a strong emphasis on putting the guest first and providing exceptional customer service
• Possess excellent management skills, communication skills, and multitasking skills
• Applicants must have a high school diploma or GED
• Over 2 years experience managing a team in a hospitality or customer service role

About Company

The Iron Horse Hotel is Milwaukee's most chic and sophisticated property, located in the city's historic warehouse district. The transformation of a 100-year-old downtown warehouse into a modern luxury boutique hotel. Lounge, bar, restaurants, top-notch business services, meeting spaces, and never-before-seen rider amenities are just a few of the amenities available. VIP Pooch treatment for your family dog.