Job Description
Job DescriptionBenefits/Perks
- Career Advancement Opportunities
- 401-K
- Paid Vacation
- Competitive Compensation
Job Summary
We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our clients. As our second-shift Patient Care Coordinator, you will be the welcoming face and voice of our practice for clients and their families from 12 PM to 8 PM. You’ll play a key role in ensuring smooth communication between Spanish-speaking families and our clinicians, while managing daily front desk responsibilities with professionalism and warmth. If you're someone who thrives in a people-focused role, is organized under pressure, and enjoys making clients feel heard and supported — we want to meet you!
Responsibilities
- Greet and assist clients in person, by phone, and via email in both Spanish and English.
- Translate conversations and messages between clients/families and clinicians to ensure clear and accurate communication.
- Schedule, confirm, and adjust appointments while managing multiple calendars.
- Collect and verify patient intake information, insurance details, and consent forms.
- Provide support during the client onboarding process, explaining policies and next steps.
- Maintain a clean, organized, and welcoming front desk area.
- Handle incoming calls, route messages appropriately, and follow up on inquiries.
- Communicate with billing and clinical teams regarding client updates or needs.
- Monitor late arrivals, cancellations, and rescheduling trends for follow-up.
- Assist with light administrative tasks including data entry, filing, and document scanning.
Qualifications
- Friendly and outgoing personality
- Strong interpersonal and communication skills, both verbal and written.
- Tech-savvy and comfortable with EHR systems and scheduling software.
- Empathetic, friendly, and highly organized with great attention to detail.
- Proficient in English and Spanish
- Computer literacy
- Able to resolve issues with a customer-focused orientation
- Able to lift 30 pounds