Job Description
Job Description
About Electrosteel USA
Electrosteel USA is a leading manufacturer and distributor in the Ductile Iron Pipe industry, serving customers across the United States with durable, high-performance water infrastructure solutions. We are strengthening our Savannah team with a Customer Service Representative who will serve as the key link between our customers, sales team, and operations.
Position Summary
This is a full-time, in-office role based in Savannah, GA. The primary focus is customer service and order management—from handling inquiries to processing orders and quotations—ensuring a seamless and professional experience for our clients nationwide. The role requires strong communication, attention to detail, and a proactive approach to resolving customer issues. Adjusted work hours may be needed to support operations until 4 PM Pacific Time (7 PM EST).
Key Responsibilities
- Serve as the primary point of contact for customer order inquiries, updates, and issue resolution.
- Prepare and send quotations through Salesforce and follow up with customers as needed.
- Process customer orders accurately and efficiently in SAP Business One (training provided).
- Issue order confirmations and related documentation.
- Communicate inventory availability, delivery schedules, and order status updates to customers and sales team.
- Proactively follow up with customers to ensure satisfaction and resolve concerns in a timely manner.
- Coordinate with internal teams (sales, warehouse, logistics) to ensure smooth order fulfillment.
- Maintain accurate customer records, order histories, and service documentation.
- Support West Coast customers with extended coverage as required.
- Perform general administrative duties related to customer accounts.
Qualifications
- 1–3 years of experience in customer service, quotations, or order processing.
- Strong verbal and written communication skills, with a customer-first mindset.
- Proficiency in Microsoft Office (Excel, Outlook, Word).
- Familiarity with Salesforce CRM and ERP systems (SAP Business One preferred but not required).
- Ability to multitask, prioritise, and manage time effectively in a fast-paced environment.
- High school diploma required; some college or technical training preferred.
- Experience in manufacturing, distribution, or supply chain environment is a plus.
Compensation & Benefits
- Competitive pay, commensurate with experience and skills.
- Company-sponsored health benefits (medical, dental, long-term and short-term disability).
- IRA with company match up to 3%.
- Paid time off and holidays.
- Product training and professional development opportunities.
- A supportive, team-oriented work environment.
Note: This is an on-site position in Savannah, GA. Remote work is not offered.
Company DescriptionWe are a pipe distributor in Savannah Georgia. We import pipe through the port and ship it across the US, Canada, and Puerto Rico.
Company Description
We are a pipe distributor in Savannah Georgia. We import pipe through the port and ship it across the US, Canada, and Puerto Rico.