Job Description
Job Description
A hotel front desk manager is responsible for the front desk's operations and ensuring excellent customer service. They may have many responsibilities, including:
Job Description:
- The Front Office Manager has overall responsibility for supervising Guest Service Agents, and Night Auditors staff to ensure total guest satisfaction.
- Provide guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures, and regulations.
- The ability to perform all front office functions both quickly and efficiently along with functioning as a technical department resource and providing training new hires.
- Assist the Department Heads in all areas to ensure smooth, efficient operations.
Job Requirements:
Efficient and professional operation of all front desk team members.
- Visible in the front of the house during high traffic times to assist the front desk team and to ensure smooth guest service.
- Conducts day-to-day shift meetings or huddles.
- Ensures all policies and procedures are in place to adhered to.
- Ensures that all team members are trained on technical and service aspects of their position.
- Establishes control systems for controllable costs and labor in order to effectively meet budget guidelines
- Ensures that all team members clearly understand their job roles, responsibilities, and performance expectations.
- Gives constructive feedback to team members to assist them in their overall job performance.
- Collaborates with managers, supervisors and hourly associates to develop and carry out ideas and procedures in order to continuously improve department performance.
- Ensures that plans and actions are in place to meet departmental goals. Ensures that plans and actions to meet departmental goals are communicated, understood, and met by associates.
- Ensures good communication between all departments and the front office to better Serve our guests.
- Responsible for hiring, training, and development of all associates working for the front desk.
- Counsel’s supervisors and hourly associates on work related concerns and issues to ensure satisfaction and productivity.
- Daily and weekly preparation of departmental payroll of hourly associates.
- Efficient in managing departmental expenses and payroll as it relates to Profit & Loss statements.
Additional Requirements:
- Ability to: Organize and prioritize daily work; monitor progress against schedule and business demands; manage own time and time of the department.
- Express facts, ideas, and messages to others in a clear, concise, and organized manner that is easily understood.
- Successfully manage stress, anxiety, and pressure associated with tight deadlines, heavy workload, and hotel emergency situations.
- Anticipate the needs of guests; display an open, friendly, courteous, and approachable demeanor to guests; proactively engage guests to provide quality service; maintain a positive and enthusiastic attitude toward guest service.
- Clearly and effectively express ideas, facts, and messages verbally to others.
- Communicate goals; motivate and guide team members towards goal accomplishment; understand and provide clear explanation of job requirements and performance expectations
Company DescriptionWyndham Franchise Motel
Company Description
Wyndham Franchise Motel