Job Description
Job DescriptionBenefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Front Desk Concierge
San Jose Country Club Jacksonville, Florida
About Us
San Jose Country Club is one of Jacksonvilles most premier private clubs, offering members an exceptional blend of tradition, community, and service excellence. Our team is the foundation of our success, and were looking for dedicated hospitality professionals who take pride in creating memorable experiences for every member and guest.
Position Summary
The Front Desk Concierge serves as the primary front desk presence of the Club and plays a critical role in shaping the member experience. This position combines front-of-house hospitality with administrative and concierge responsibilities. The ideal candidate is polished, welcoming, detail-oriented, and able to balance member interaction with organizational tasks. This role may also support hosting duties during dining service or Club events when needed.
Key Responsibilities
Front Desk & Member Interaction
- Warmly greet members and guests upon arrival, providing an inviting first impression.
- Serve as a knowledgeable point of contact for Club information, member inquiries, and general assistance.
- Answer and manage a multi-line phone system with professionalism; direct calls and take accurate messages.
- Assist members with dining and event reservations, or general requests.
- Maintain an organized, polished, and welcoming front desk and lobby area at all times.
Concierge & Hosting Support
- Provide concierge-style assistance, including helping members with requests, directions, scheduling.
- Support the dining team with hosting duties as needed, such as greeting guests, managing waitlists, and organizing seating flow during peak periods or special events.
- Coordinate with the Food & Beverage team to ensure seamless transitions between front desk functions and hosting responsibilities.
Administrative Support
- Assist department heads with administrative tasks such as data entry, filing, member communications, and document organization.
- Support Club-wide communication distribution, and membership-related projects.
- Manage lost and found records and general office organization.
- Maintain confidentiality and handle sensitive information with discretion.
Additional Duties
- Assist with special projects and operational needs as assigned.
- Work a flexible schedule, including weekends and holidays, based on Club activity.
Qualifications
- High School Diploma or equivalent required.
- Previous front desk, administrative, or hospitality experience preferred.
- Strong computer proficiency in Microsoft Office (Word, Excel, Publisher, PowerPoint).
- Excellent communication skills, both verbal and written.
- High level of professionalism, organization, and attention to detail.
- Ability to multitask in a fast-paced, member-focused environment.
- Strong customer service mindset and ability to build positive relationships.
Physical Requirements
- Ability to sit, stand, or walk for extended periods.
- Must be able to navigate stairs and lift up to 20 pounds.
Why Join Us
This position is a central part of the member experience and daily operations at San Jose Country Club. You will serve as the welcoming face of the Club, collaborate closely with our management team, and help elevate the quality of service our members appreciate and expect.