Hospitality/WCBS Project Coordinator
Job Description
Job Description
The Hospitality/WCBS Project Coordinator serves in a dual-capacity role combining pastoral hospitality leadership with strategic educational institution development. This position plays a key role in fostering the Culture of Care philosophy at WCCI while simultaneously leading the strategic re-establishment of World Changers Bible School (WCBS). The position will oversee the interaction team and their new mandates. The position also focuses on overseeing hospitality initiatives, fostering a sense of belonging, and ensuring positive experiences for all church visitors and attendees, while concurrently managing foundational governance, accreditation preparation, and core curriculum development for WCBS. This unique position requires exceptional organizational skills, ministry heart, and educational leadership capabilities.
SUPERVISORY DUTIES:
Hospitality Coordinator: Lead and supervise hospitality volunteers and greeters
WCBS Project Coordinator: Coordinate with external contractors, consultants, and board members (no direct reports)
PRIMARY DUTIES AND RESPONSIBILITIES:
Hospitality Coordinator Responsibilities (50% of role)
Pastoral Care and Guest Services
• Provide Christian advisement to members and visitors as needed and/or on a rotating basis
• Assist with homegoing services, offering support and coordination as required
• Create and maintain a welcoming atmosphere for all church attendees
• Oversee guest services and first-time visitor experience
Interaction Operations Management
• Develop methodologies that promote meaningful interactions among church members, visitors, and community members, fostering an inclusive environment where everyone feels welcome and valued.
• Focus on creating positive and impactful experiences that contribute to personal and spiritual growth, provide visibility to ministry and digital resources that empower individuals to reach their full potential.
• Ensure that all church activities and interactions embody the compassion and dedication of our senior pastors, treating everyone with respect and dignity, and showing genuine care and concern for the well-being of others.
• Collaborate with volunteers, coordinate resources, and ensure church facilities are well-maintained and welcoming
• Work closely with other ministry leaders to integrate hospitality into various church activities
• Maintain up-to-date Standard Operating Procedures (SOPs) for hospitality/interaction operations
Team Leadership and Coordination
• Collaborate with church staff, volunteers, and hospitality team members
• Coordinate hospitality teams and volunteers for church events
• Foster a culture of hospitality and inclusivity that reflects Christ-centered love
• Manage logistics effectively for church events and gatherings
WCBS Project Coordinator Responsibilities (50% of role)
Board Re-establishment and Governance
- Research and recruit 5-7 qualified board members with diverse expertise
- Facilitate quarterly board meetings and comprehensive orientation programs
- Create streamlined organizational structure for efficient operations
Basic Compliance Assessment
- Research and analyze primary accreditation requirements from 1-2 accrediting bodies
- Conduct comprehensive gap analysis against accreditation standards
- Identify critical compliance areas requiring immediate attention
- Develop basic accreditation timeline and compliance checklist
Current Program Evaluation
- Conduct thorough audit of existing courses and educational materials
- Assess current student records and alumni database
Accreditation Preparation
- Complete detailed self-assessment against chosen accreditor standards
- Compile comprehensive documentation for accreditation application
- Establish faculty credentialing requirements and standards
Program Re-Launch
- Launch 1-2 certificate programs with limited enrollment (10-20 students)
- Implement basic student services including admissions, advising, and technical support
- Monitor and evaluate program effectiveness through data collection and analysis
- Refine institutional processes based on student feedback and performance metrics
Growth Planning and Sustainability
- Establish sustainable tuition and fee structure
- Prepare formal accreditation application materials
- Document all processes and procedures for future full-time staff transition
General Responsibilities
- Perform other duties as assigned by leadership
- Maintain excellent communication with all stakeholders in both roles
EDUCATION:
• Bachelor's degree in hospitality management, ministry, or related field (theological education preferred).
• Training or certifications in group facilitation, hospitality, or related areas is advantageous
EXPERIENCE:
• Previous experience in hospitality, event planning, or customer service.
• Experience in leading teams and coordinating volunteers.
• Familiarity with facility management and logistics coordination.
SKILLS/ABILITIES:
• Has a genuine passion for making people feel valued and welcomed.
• Demonstrates strong organizational and interpersonal
• Excels in event planning and coordination
• Is attentive to details and capable of managing logistics effectively.
• Is committed to fostering a culture of hospitality and inclusivity.
• Ability to learn new systems, processes, and procedures
• A gracious, Christ-like demeanor in demanding situations
EQUIPMENT TO BE USED:
• Office Equipment (Telephone, Fax. Copier, Computer/Laptop, etc.)
WORKING CONDITIONS:
• Professional office environment
• Ministry Environment
• Work Hours: Monday- Friday, 8am to 5pm