Job Description
Job Title: Workstation Technician
Location: Jacksonville, FL (Onsite)
Client: Leading Healthcare Organization Job Type: Contingent / Contract
Duration: 12 Months (01/16/2026 – 01/15/2027)
Schedule: Monday–Friday | 8:30 AM – 5:00 PM (40 hours/week)
Positions Available: 1
Job Summary
The Workstation Technician will support enterprise workstation services within a hospital environment. This role focuses on break/fix operations, PC and printer refreshes, device installations, and troubleshooting while delivering excellent customer service to clinical and corporate staff.
Key Responsibilities
- Perform break/fix support for desktops, laptops, printers, and peripheral devices
- Execute PC and printer refresh projects according to organizational standards
- Install, configure, label, and deploy hardware and software per specifications
- Troubleshoot hardware, software, and connectivity issues onsite
- Support and maintain devices such as:
- Zebra and HP printers
- Hand scanners, e-signature pads, tap-n-go devices
- iPhones and iPads
- Use ServiceNow for ticket tracking, documentation, and workflow management
- Coordinate equipment moves, adds, and changes across departments
- Collaborate with Help Desk, Applications, Materials Management, and other IT teams
- Maintain and manage inventory of equipment and parts
- Ensure devices comply with IT security policies and guidelines
- Provide basic end-user training and explain technical concepts clearly
- Participate in overtime or on-call support as required
Required Skills & Experience
- 2–3 years of experience in a hospital or healthcare IT environment
- Hands-on experience with ServiceNow or similar ticketing systems
- Basic knowledge of Epic (preferred but not required)
- Strong customer service and communication skills
- Understanding of computer hardware, networking, and client/server environments
- Ability to work independently in a fast-paced, customer-facing environment
- Physically able to lift up to 75 lbs, bend, kneel, squat, and work overhead
- Ability to distinguish colors (for cabling and hardware identification)
- Valid driver’s license
Preferred Qualifications
- 2+ years supporting computers in a customer-facing role
- Associate’s degree OR
- 2 years of technical school training in Computers, Electronics, or related fields
Education
- Required: High School Diploma or equivalent
- Preferred: Associate’s degree or technical certification