Front Desk Coordinator/Receptionist

Job Description

Job DescriptionBenefits:

• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Location: Quality Rehab Physical Therapy
Job Type: Full-time
Salary: Competitive, based on experience

About Us:
Quality Rehab Physical Therapy is a privately owned patient-focused physical therapy clinic committed to providing top-quality care. In our clinic, all of our physical therapists, physical therapist assistants, and support staff are dedicated to providing clients with a hands-on approach and one-on-one care . Our team specializes in pain management, neurological dysfunction, sports injuries, and pelvic floor therapy and we take pride in creating a welcoming and supportive environment for our patients.

Job Description:
We are looking for a friendly and organized Front Desk Receptionist to be the first point of contact for our patients. This role is essential in ensuring smooth daily operations, scheduling appointments, managing patient records, and providing excellent customer service.

Responsibilities:

• Greet and check in patients with a warm and professional demeanor
• Schedule, confirm, and manage patient appointments
• Answer phone calls, respond to inquiries, and direct calls to the appropriate staff
• Provide basic information about clinic services and policies
• Ensure patient waiting areas are clean and organized
• Collect and verify patient intake forms, medical history, and insurance information
• Maintain and update patient records in the clinic's scheduling and billing system
• Process patient payments, including co-pays, deductibles, and outstanding balances
• Assist with insurance verification and authorization requests
• Prepare and organize paperwork for new and returning patients
• Work with billing staff to ensure accurate insurance claims and reimbursements
• Assist patients with questions about their bills and payment plans
• Communicate with insurance providers as needed to resolve coverage issues
• Assist physical therapists with administrative tasks as needed

Requirements:

• Previous experience in a medical or therapy office preferred but not required
• Strong organizational and multitasking skills
• Excellent communication and customer service skills
• Basic knowledge of insurance verification and billing is a plus
• Proficiency with scheduling software and Microsoft Office (Word, Excel)
• Ability to work in a fast-paced environment with attention to detail

Benefits:

• Competitive pay
• Health and vision insurance (for full-time employees)
• Paid time off and holidays
• Friendly and team-oriented work environment
• Growth opportunities within the clinic

How to Apply:


If you are an organized and customer-service-oriented individual looking to join a great team, wed love to hear from you! Please send your resume and cover letter or call (719) 550-4613 for more information.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Work Location: In person