Customer Service Representative - State Farm Agent Team Member

Job Description

Job DescriptionBenefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Job Title: Customer Service Representative Sales & Service


Role Description:
As a Customer Service Representative, you will play a vital role in delivering exceptional customer experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping people will make you a key member of our team. By assisting with customer inquiries, policy updates, and claims processing, you will enhance your career while ensuring our community members receive the best service possible.

This role provides ample opportunity for internal growth, particularly for driven and sales-oriented candidates who are eager to make an impact. If you are empathetic, customer-focused, and ready to grow in the insurance industry, we would love to connect with you.

Key Responsibilities:

• Answer customer inquiries, providing clear and accurate policy information.
  
  
• Assist customers with policy changes, updates, and renewals.
  
  
• Process insurance claims and follow up with customers to ensure satisfaction.
  
  
• Maintain accurate records of all customer interactions, ensuring complete and up-to-date information.
  
  
• Identify sales opportunities and assist in promoting relevant insurance products and services to customers.
  
  

Qualifications:

• Strong communication and interpersonal skills, with a focus on building lasting customer relationships.
  
  
• Detail-oriented and able to multitask in a fast-paced environment.
  
  
• Previous customer service experience is preferred, especially in insurance or related fields.
  
  
• Bilingual skills in Russian or Ukrainian, in addition to English, are a bonus.
  
  
• Must either possess or be willing to obtain Property & Casualty (P&C) and Life & Health licenses.
  
  
• A customer-first mindset, with the ability to drive customer retention and satisfaction while identifying sales opportunities.