Job Description
Job DescriptionDescription:
We are looking for a friendly, organized, and detail-oriented Front Desk Receptionist to join our team. This position is responsible for greeting patients, managing front-office communications, and supporting administrative and scheduling functions. The ideal candidate will provide exceptional customer service and maintain a professional and welcoming environment for patients, staff, and visitors.
Front Desk Receptionist Responsibilities:
· Answer incoming calls on a multi-line telephone system with professionalism and efficiency
· Schedule and confirm patient appointments
· Transfer calls and take accurate messages according to office procedures
· Greet patients and visitors and notify the appropriate team member of their arrival
· Collect and post co-pays and communicate outstanding balances
· Check patients out and follow proper check-out protocols
· Type correspondence and office memos as directed
Front Desk Receptionist Required Skills and Abilities:
· Excellent customer service and communication skills
· Ability to maintain professionalism, confidentiality, and diplomacy
· Strong interpersonal skills with the ability to work with diverse individuals
· Detail-oriented with strong follow-up and multitasking capabilities
· Adaptable and flexible in a fast-paced, ever-changing environment
Education and Experience:
· High School Diploma or equivalent required
· Front desk or medical office experience preferred
· Familiarity with electronic medical records (EMR) is a plus
Benefits Available:
· Multiple medical and prescription coverage options
· Dental and vision care plans
· Health Savings Accounts (HSAs), where applicable
· Flexible Spending Accounts (FSAs)
· Voluntary critical illness, cancer, and accident insurance
· Voluntary hospital indemnity coverage
· Voluntary short-term and long-term disability insurance
· Voluntary term life insurance and AD&D (Accidental Death & Dismemberment)
· 401(k) retirement savings plan
· Paid time off (PTO)
· Commuter benefits
· Group auto and homeowners insurance
Part-time Benefits:
· Vision
· Flexible Spending Accounts
· MetLife Auto/Vehicle & Home Insurance Discounts
Requirements:
Education and Experience:
· High School Diploma or equivalent required
· Front desk or medical office experience preferred
· Familiarity with electronic medical records (EMR) is a plus