Job Description
Job Description
About DCA
DCA is a rapidly growing office technology provider located in Maryland but also serving the Washington DC and Northern Virginia area. We work with a variety of technology partners to provide our clients with a combination of hardware and software products to solve their problems, contain their costs, and improve their efficiency.
Position Overview
As our Advanced Delivery Team Specialist, you'll handle the complete delivery and installation of office equipment while building relationships that grow our business. This role combines hands-on technical work with customer interaction, creating opportunities to understand client needs and identify ways we can better serve them.
You'll work with our 15-foot box truck to deliver equipment throughout the DC Metro area, ensuring each installation runs smoothly and customers feel confident with their new technology. What makes this position unique is the chance to see firsthand how businesses operate and spot opportunities where DCA's broader services could help them succeed.
What You'll Do
Delivery and Installation
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Review daily schedules and prepare equipment for transport
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Load, secure, and deliver office technology to customer sites
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Install devices, configure basic network connections, and provide initial training
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Complete documentation and obtain customer signatures
Business Development
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Listen for growth signals during customer conversations
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Identify technology gaps or inefficiencies at client locations
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Ask thoughtful questions about IT, workflow, and business challenges
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Document potential opportunities for our sales team to explore
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Build rapport with clients to strengthen long-term partnerships
Operational Support
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Maintain vehicle cleanliness and perform regular inspections
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Assist with warehouse organization and supply processing
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Coordinate with service, sales, and IT teams on customer needs
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Monitor traffic conditions and communicate any delays
What We Need
Essential Requirements
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Valid driver's license with clean record
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Ability to lift over 100 lbs individually and work with team on heavier (800lbs and greater) items
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At least one year in delivery, warehouse, or field service work
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Basic networking knowledge (IP setup, Wi-Fi configuration, printer drivers)
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Strong communication skills and comfort discussing technology with customers
Preferred Experience
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Previous installation work with copiers, printers, or IT equipment
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DOT medical certification or eligibility
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Forklift operation certification
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Customer service or business development background
Work Environment
This position involves both delivering (approximately 80% of time) and warehouse work (20% of time). You'll be outdoors in various weather conditions and working at different customer locations throughout Maryland, DC, and Northern Virginia. Schedule is Monday through Friday with seldomly occasional overtime during busy periods.
Professional Development
We invest in our team through paid vendor certifications from our technology partners, ongoing training, and advancement paths to senior technical roles or management positions. You'll also have opportunities to expand your knowledge in IT, networking, and customer relationship management.
Benefits Package
We offer competitive hourly compensation, comprehensive health benefits with significant employer contribution, paid time off, and reimbursement for business-related expenses. Our team enjoys a collaborative environment where individual contributions directly impact company growth.
Company DescriptionDCA is a rapidly growing office technology provider located in Maryland but serving the Washington DC and Northern Virginia area. We work with a variety of technology partners to provide our clients with a combination of hardware and software products to solve their problems, contain their costs, and improve their efficiency.
Company Description
DCA is a rapidly growing office technology provider located in Maryland but serving the Washington DC and Northern Virginia area. We work with a variety of technology partners to provide our clients with a combination of hardware and software products to solve their problems, contain their costs, and improve their efficiency.