Front desk administrator

Job Description

Job DescriptionBenefits:

• Bonus based on performance
• Employee discounts
• Health insurance
• Vision insurance

About Us:


At Snoqualmie Modern Dental Care, were reinventing the modern dental experience. Our technology-forward dental studio is rooted in first-in-class service. We believe every patient interaction mattersfrom the first phone call to the final smile.

We are currently seeking a Front Desk Administrator who will also serve as our Treatment Plan Coordinator a confident, organized, and service-driven team member to become the face and voice of our practice.

Key Responsibilities:

Front Desk Administrative Duties

• Greet patients warmly and create a welcoming, professional environment
  
  
• Answer incoming calls, respond to voicemails, texts, emails promptly and professionally
  
  
• Schedule, confirm, and manage patient appointments with efficiency
  
  
• Maintain the front office and reception area clean, tidy, and organized at all times
  
  
• Collect and verify patient information, ID, and insurance data
  
  
• Accurately enter data and scan documents into our dental software system (OpenDental)
  
  
• Monitor patient flow, alert team of schedule updates, and help optimize daily efficiency
  
  
• Receive, open, and organize mail and packages
  
  

Treatment Plan Coordination

• Review dentist-recommended treatment plans with patients and clearly explain options
  
  
• Educate patients on procedures, timelines, financial estimates, and out-of-pocket costs
  
  
• Present and collect financial agreements and consent forms
  
  
• Help patients understand insurance benefits and limitations
  
  
• Coordinate specialist referrals, follow-ups, and pre-authorizations
  
  
• Follow up on pending treatments and re-care visits via text/email/phone
  
  

Financial and Insurance Coordination

• Collect co-pays, deposits, and full payments at time of service
  
  
• Process and manage daily payments, insurance claims, and EOBs
  
  
• Assist in verifying insurance coverage and entering benefit breakdowns
  
  
• Monitor outstanding balances and assist in light A/R follow-up calls or messaging
  
  

Administrative Excellence

• Maintain office forms, patient documents, and daily logs
  
  
• Support compliance with HIPAA, OSHA, and company protocols
  
  
• Report software or system issues as needed
  
  
• Collaborate closely with the doctor and clinical team to ensure seamless care delivery
  
  

Requirements:

• 1+ years of dental front office experience preferred (OpenDental experience a plus)
  
  
• Experience presenting treatment plans and financial options to patients
  
  
• Strong understanding of dental insurance and basic billing concepts
  
  
• Impeccable verbal and written communication skills
  
  
• Professional appearance and exceptional customer service mindset
  
  
• Tech-savvy, organized, and comfortable in a fast-paced, detail-oriented environment
  
  
• Reliable, punctual, and self-motivated
  
  
• Ability to maintain strict confidentiality and professionalism
  
  

Bonus Skills (not required but a plus!):

• Knowledge of medical-dental billing (e.g. restorative, implants)
  
  
• Experience with digital workflow and paperless office systems

• Experience with dental membership plans
  
  

What We Offer:

• Competitive compensation (DOE) with potential for growth and bonuses
  
  
• Supportive, team-driven culture with strong leadership and mentorship
  
  
• Modern, beautiful office with advanced technology and systems
  
  
• Opportunities for continuing education and career advancement
  
  
• The chance to make a meaningful impact in patients lives every day