Job Description
Job Description
Job Summary:
As a Front Desk Clerk, you will be the first point of contact for our guests. Your role is to provide exceptional customer service during check-in, check-out, and throughout the guest's stay, while maintaining smooth operations at the front desk.
Key Responsibilities:
1. Guest Services
-
Greet guests in a warm, friendly, and professional manner
-
Handle check-ins and check-outs efficiently
-
Provide information about hotel services, amenities, and local attractions
-
Respond to guest requests, complaints, and concerns promptly and courteously
-
Offer assistance with luggage or concierge services when necessary
2. Reservations and Bookings
-
Make, modify, and cancel room reservations
-
Manage online and phone bookings
-
Confirm and input guest information accurately into the property management system (PMS)
3. Front Desk Operations
-
Maintain a clean and organized front desk area
-
Balance cash drawers and process payments (cash, credit cards, etc.)
-
Prepare daily shift reports and end-of-day reconciliation
-
Handle room keys and maintain security of guest information
-
Follow all standard operating procedures (SOPs) and hotel policies
4. Communication and Coordination
-
Communicate with housekeeping, maintenance, and management to ensure smooth operations
-
Update room availability status in coordination with housekeeping
-
Maintain a log of guest issues and coordinate follow-up.
Company DescriptionAt Prada Hotels, we are dedicated to delivering exceptional hospitality and creating memorable guest experiences. With a commitment to quality, teamwork, and growth, we provide a supportive work environment where employees thrive and take pride in their contributions. Join us and become part of a company that values excellence, integrity, and people first.
Company Description
At Prada Hotels, we are dedicated to delivering exceptional hospitality and creating memorable guest experiences. With a commitment to quality, teamwork, and growth, we provide a supportive work environment where employees thrive and take pride in their contributions. Join us and become part of a company that values excellence, integrity, and people first.