Desktop Support Specialist

Job Description

Title: Desktop Support IV

Client Location: 635 North 26th Street, Milwaukee, WI 53233

• 40% Remote from within Wisconsin. 60% onsite (starts 100% onsite, and then a hybrid structure)

Required Skills: (Need Majority; 5+ Years)

• End-user Technical support of Windows environments – 5+ years
• Technical support of Windows 10 and Windows 11 – 5+ years
• Installation and support of Microsoft Office Suite – 5+ years
• Extensive knowledge with desktop technology – 5+ years
• Deployment and technical support of x86/x64 computers – 5 years
• Desktop software installation, support, and troubleshooting – 5 years
• Use of remote desktop/remote control tools – 2 years
• Use of Microsoft Remote Server Admin Tools – 2 years
• Use of Microsoft MECM/SCCM (software deployment, remote control, Windows updates) – 1 year
• Support of iOS or Android mobile devices with enterprise MDM – 1 year
• Support of Omnissa Horizon, VMware Workstation, Microsoft Hyper-V (or similar) – 1 year
• Technical writing and documentation – 1 year

Description of role:

This Desktop Support position provides expert-level technical assistance in preparation and support of end-user hardware and applications. The role requires extensive knowledge and experience with desktop technology including, but not limited to:

• Windows desktop operating systems (10 and 11)
• Desktop applications and Microsoft Office Suite
• Multi-function devices (print/fax/copier/scanner)
• Mobile devices (Android phones, iPhones, iPads)

The selected candidate will:

• Independently perform a variety of desktop-related tasks
• Serve as a desktop support expert resolving end user issues
• Receive escalated issues from the internal Service Desk
• Apply broad knowledge of concepts, practices, and procedures in desktop support
• Exercise strong judgment, problem solving, and self-direction