Job Description
Job Description
The Customer & Sales Support Coordinator provides sales support to ensure seamless sales operations and effective project coordination. This role supports the VP of Sales, manages customer interactions, and streamlines internal processes to drive client satisfaction and overall operational excellence.
Essential Job Responsibilities not limited to:
Sales Support -
- Create and maintain accurate client records.
- Generate quotes, review purchase orders for accuracy, and enter project details into Epicor.
- Support prospecting activities, including follow-ups with potential and past clients, regulatory listings, and leads from conferences.
- Address customer service issues and ensure timely resolution of inquiries or concerns.
- Monitor and follow up on expiring certifications and provide updates to clients.
- Provide marketing assets, including photos and videos of laboratory activities, for use in media and client communications.
- Prepare and distribute periodic business updates (e.g., quarterly PowerPoint presentations).
- Distribute project booking emails, while managing transition communications to ensure smooth project handoffs.
- Review and reconcile invoicing line items to maintain accuracy and proper billing.
Customer Communication and Coordination -
- Act as a point of contact for customer communication to ensure client needs are met.
- Coordinate project timelines and provide scheduling support to ensure effective team collaboration.
- Help draft and distribute test plans, schedules, and updates to ensure projects stay on track.
Requirements
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and Adobe Acrobat.
- Familiarity with CRM tools like Salesforce and ERP systems like Epicor.
- Strong written and verbal communication skills, with a focus on professionalism and clarity.
- Excellent organizational and prioritization skills to handle multiple tasks effectively.
- Attention to detail with the ability to ensure accuracy in documentation, invoicing, and reports.
- Ability to work collaboratively across teams to support sales and project success.
- Associate or bachelor’s degree preferred; technical background or experience is a plus.
- 2+ years of sales support experience, preferably in a technical or laboratory environment.
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At VMC Group we believe in supporting our employees both professionally and personally. When you join our team, you gain more than just a job — you gain access to a range of benefits designed to promote your well-being, growth, and financial security.
- Health, dental and vision insurance
- 401K with company match
- Life Insurance
- Flexible Spending Accounts
- Generous annual time off policy
- 12 Company-Paid holidays
- A Solid Wellness Program to support your personal health goals
- Professional development opportunities
Join our team and build a rewarding career where your contributions are valued and your growth is supported. Be a part of a fast-growing, technology-driven manufacturing company — APPLY TODAY!
Company DescriptionFor over 10 decades, VMC Group has been recognized as a world leader in the design and manufacture of vibration isolation, seismic control and shock protection products.
Our comprehensive product and engineering solutions cover a variety of industries – commercial construction, industrial/vehicular, OEM and military/aerospace. Our full range of spring, elastomeric architectural mounts, wire rope isolators, curbs and bases are proven to meet and exceed specifications for any seismic, non-seismic, shock, or even bomb blast application.
VMC Group’s project managers and engineers are best known for working closely with our customers to exceed their expectations in the design, development and manufacturing of solutions for a specific application need. Whether the challenge is to solve a vibration isolation issue for a new piece of equipment or manage a seismic energy spec for a building structure, your VMC team works closely with your project group to engineer solutions to ensure years of superior resilience and isolation integrity.
We call this philosophical approach The Power of TogetherTM, and it defines the partnering relationship you can expect when you work with our firm. We are In It With You. That’s why our company and each of our brands have emerged as and continue to be world leaders.
The VMC Group is proud to be an Affirmative Action/Equal Opportunity Employer/Disability/Veteran. The VMC Group maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks.
Company Description
For over 10 decades, VMC Group has been recognized as a world leader in the design and manufacture of vibration isolation, seismic control and shock protection products.\r\n\r\nOur comprehensive product and engineering solutions cover a variety of industries – commercial construction, industrial/vehicular, OEM and military/aerospace. Our full range of spring, elastomeric architectural mounts, wire rope isolators, curbs and bases are proven to meet and exceed specifications for any seismic, non-seismic, shock, or even bomb blast application.\r\n\r\nVMC Group’s project managers and engineers are best known for working closely with our customers to exceed their expectations in the design, development and manufacturing of solutions for a specific application need. Whether the challenge is to solve a vibration isolation issue for a new piece of equipment or manage a seismic energy spec for a building structure, your VMC team works closely with your project group to engineer solutions to ensure years of superior resilience and isolation integrity.\r\n\r\nWe call this philosophical approach The Power of TogetherTM, and it defines the partnering relationship you can expect when you work with our firm. We are In It With You. That’s why our company and each of our brands have emerged as and continue to be world leaders.\r\n\r\nThe VMC Group is proud to be an Affirmative Action/Equal Opportunity Employer/Disability/Veteran. The VMC Group maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks.