Job Description
Job Description
Front Desk Position Available
Multiple Little Rock–Area Locations: Sherwood, Maumelle & Bryant
Do you make great first impressions? Are you someone who never meets a stranger? If so, HealthCARE Express is looking for reliable, energetic individuals to join our Director of First Impressions (D.O.F.I.) team at several Little Rock–area clinics, including our Sherwood, Bryant, and Maumelle locations. As the face of our clinics, this front desk position plays a vital role in both our organization and the patient experience.
Responsibilities
In this role, you will greet patients warmly, verify demographic and insurance information, and provide assistance as needed throughout their visit. You will answer phone calls promptly and professionally, ensure clinic forms are stocked, and maintain accurate payment records for patient accounts. Additional duties include scanning patient documents, verifying insurance, and safeguarding patient confidentiality in accordance with HIPAA regulations. You will address patient concerns in a timely manner, collaborate professionally with medical staff, and remain flexible for cross-training opportunities. From time to time, you may also assist with tasks outside your usual scope to help support our mission and clinic operations.
Compensation
$15.00 and up per hour, depending on experience
Schedule
12-hour shifts, rotating Saturdays, 30+ hours per week
Benefits
Health insurance, dental, vision, life insurance, short-term disability, long-term disability, accident insurance, critical illness coverage, benefit time off, and bereavement leave
Job Requirements
Successful candidates will have strong organizational skills, maintain strict confidentiality, communicate effectively, and consistently deliver exceptional customer service. Familiarity with clinical office operations and basic computer systems is preferred. This role is essential to the continued growth of our organization. We value personal development and foster a fun, supportive work environment, complete with monthly themed dress-up days.
About Us
HealthCARE Express operates 16 urgent care clinics, a specialty clinic, and a medical billing department across Texas, Arkansas, Oklahoma, and Louisiana.
Ready to make a great first impression every day? Apply now and grow your career with HealthCARE Express.
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