Front Desk

Job Description

Job Description

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Join our team at Candlewood Suites - Shelbyville as a Front Desk associate, where you will be the first point of contact for our guests. Your role is essential in creating a welcoming and efficient experience, ensuring each guest feels valued and well taken care of during their stay.

Responsibilities

• Greet and welcome guests upon arrival with a warm and friendly attitude.
• Manage check-in and check-out procedures efficiently and accurately.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain accurate reservation records and update guest information as needed.
• Coordinate with housekeeping and maintenance to ensure smooth operations.
• Process payments and manage cash register operations.
• Ensure the front desk area is clean, organized, and presentable at all times.

Requirements

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Basic computer proficiency and ability to learn hotel management software.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain calm under pressure.
• Previous experience in customer service or hospitality is a plus.

Benefits

• Competitive pay of $15.00 per hour.
• Opportunities for career growth within Candlewood Suites.
• Supportive and friendly work environment.
• Employee discounts on stays and amenities.
• Paid time off and flexible scheduling options.

About the Company

Candlewood Suites - Shelbyville is part of a trusted hotel chain dedicated to providing extended stay guests with comfort, convenience, and exceptional service. Located in Shelbyville, KY, our hotel combines modern amenities with a welcoming atmosphere to ensure every guest feels at home.

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