Evening Shift Front Desk /Night Auditor

Job Description

Job DescriptionBenefits:

• Bonus based on performance
• Company parties
• Employee discounts
• Opportunity for advancement

Position Overview

We are seeking a reliable and detail-oriented Night Auditor to join our front desk team. This overnight position is ideal for individuals who enjoy working independently in a quiet environment, ensuring our guests receive exceptional service during nighttime hours.

Key Responsibilities

Guest Services:

• Provide courteous check-in and check-out services for late-arriving and early-departing guests
• Handle guest inquiries, complaints, and requests with professionalism
• Assist with room assignments and upgrades when available
• Monitor building security and guest safety throughout the night
• Respond to emergencies and coordinate with appropriate personnel

Audit & Financial Duties:

• Complete daily audit procedures and reconcile all front desk transactions
• Balance cash drawers and prepare deposit summaries
• Run and review daily revenue reports
• Verify room rates, taxes, and posting accuracy
• Process credit card batches and resolve payment discrepancies
• Prepare morning reports for management review

Administrative Tasks:

• Update guest folios and resolve billing questions
• Process group reservations and rooming lists
• Maintain accurate guest registration records
• Handle phone calls and take messages for other departments
• Monitor and respond to online reviews and reservation platforms

Property Management:

• Conduct security walks of the property perimeter and common areas
• Monitor surveillance systems and report any unusual activity
• Coordinate with housekeeping for late check-outs and early arrivals
• Ensure lobby and front desk areas remain clean and presentable
• Assist with maintenance issues and emergency repairs

Required Qualifications

• High school diploma or equivalent
• Previous hotel or customer service experience preferred
• Strong attention to detail and accuracy with numbers
• Excellent communication and problem-solving skills
• Ability to work independently with minimal supervision
• Proficiency with computers and hotel management software
• Must be able to lift up to 25 pounds occasionally
• Reliable transportation for the overnight shift

Preferred Qualifications

• Experience with Cloudbeds or similar property management systems
• Previous front desk, guest service and night audit or accounting experience
• Bilingual capabilities (Spanish/English)
• CPR/First Aid certification