Evening Shift Front Desk /Night Auditor
Interurban Suites Hotel
Soap Lake, WA 98851, USA
6/14/2022
Travel & Tourism
Full Time
Job Description
Job DescriptionBenefits:
- Bonus based on performance
- Company parties
- Employee discounts
- Opportunity for advancement
Position Overview
We are seeking a reliable and detail-oriented Night Auditor to join our front desk team. This overnight position is ideal for individuals who enjoy working independently in a quiet environment, ensuring our guests receive exceptional service during nighttime hours.
Key Responsibilities
Guest Services:
- Provide courteous check-in and check-out services for late-arriving and early-departing guests
- Handle guest inquiries, complaints, and requests with professionalism
- Assist with room assignments and upgrades when available
- Monitor building security and guest safety throughout the night
- Respond to emergencies and coordinate with appropriate personnel
Audit & Financial Duties:
- Complete daily audit procedures and reconcile all front desk transactions
- Balance cash drawers and prepare deposit summaries
- Run and review daily revenue reports
- Verify room rates, taxes, and posting accuracy
- Process credit card batches and resolve payment discrepancies
- Prepare morning reports for management review
Administrative Tasks:
- Update guest folios and resolve billing questions
- Process group reservations and rooming lists
- Maintain accurate guest registration records
- Handle phone calls and take messages for other departments
- Monitor and respond to online reviews and reservation platforms
Property Management:
- Conduct security walks of the property perimeter and common areas
- Monitor surveillance systems and report any unusual activity
- Coordinate with housekeeping for late check-outs and early arrivals
- Ensure lobby and front desk areas remain clean and presentable
- Assist with maintenance issues and emergency repairs
Required Qualifications
- High school diploma or equivalent
- Previous hotel or customer service experience preferred
- Strong attention to detail and accuracy with numbers
- Excellent communication and problem-solving skills
- Ability to work independently with minimal supervision
- Proficiency with computers and hotel management software
- Must be able to lift up to 25 pounds occasionally
- Reliable transportation for the overnight shift
Preferred Qualifications
- Experience with Cloudbeds or similar property management systems
- Previous front desk, guest service and night audit or accounting experience
- Bilingual capabilities (Spanish/English)
- CPR/First Aid certification