Job Description
Job Description
As the first and last impression of Crown & Raine, the Front Desk Host plays a vital role in delivering an exceptional guest experience. This role is a blend of luxury hospitality, front desk coordination, and behind-the-scenes support. You will be responsible for creating a welcoming atmosphere, assisting with bookings, ensuring operational flow, and upholding cleanliness standards that reflect the Crown & Raine brand.
Compensation:
$15 - $20 hourly
Responsibilities:
Key Responsibilities:
Guest Experience & Front Desk Operations
- Greet each client with warmth, professionalism, and elevated service
- Check in and check out guests efficiently using the booking platform
- Offer beverages, snacks, and luxury touches to elevate the experience
- Educate clients on product offerings, memberships, and rebooking options
- Manage daily appointment flow and adjust for last-minute changes
- Confirm appointments for the following day
- Ensure credit cards are on file for all bookings
Booking & Communication
- Answer all DMs, phone calls, and online messages in a timely and brand-appropriate manner
- Post and boost openings on social media to fill same-day and next-day gaps
- Call and schedule waitlist clients when availability opens
- Rebook guests at checkout to meet company retention goals (30%+)
Cleanliness & Setup
- Clean and sanitize headspa beds and bowls after every client
- Sanitize tools, trays, and equipment between each use
- Stock rooms with fresh towels, hair wraps, and products
- Restock beverage area, snacks, and client amenities
- Keep the front desk, waiting area, and bathroom spotless at all times
- Reset and align beds properly to ensure a luxury presentation for each appointment
Product & Inventory Support
- Sticker and stock retail products
- Track and restock front desk supplies and spa essentials as needed
- Assist in keeping an accurate inventory of beverages, wine, and client amenities
Qualifications:
Requirements:
- Positive, polished, and luxury-driven customer service skills
- Detail-oriented and able to manage a fast-paced schedule
- Comfortable with technology and booking platforms
- Must be available evenings and weekends
About Company
Crown & Raine Headspa & Blow Dry Bar is redefining what it means to relax, refresh, and recharge. With locations in Peters Township and Wexford, and our newest Murrysville salon, Crown & Raine is one of the fastest-growing luxury headspa brands in Western Pennsylvania.
We provide all clients, supplies, and training — you bring your energy, professionalism, and love for creating memorable experiences. Join a team that’s passionate about beauty, wellness, and hospitality — and help us deliver the Royal Treatment every day.
Apply today and Make It Raine.