Job Description
Job Description
ALBERT HOTEL is hiring for a NIGHT AUDITOR
An urban oasis, tucked away off of Main Street in the heart of Fredericksburg, TX, Albert Hotel offers a peaceful yet sophisticated luxury experience in Texas's famed Hill Country. Opened in January 2025, the property features 105 thoughtfully appointed guest rooms and suites, along with uniquely designed bunk rooms and a private house with custom furnishings, locally-curated amenities, and thoughtful touches.
With the guest experience in mind, Albert's elevated amenities include a sunken limestone pool featuring an outdoor bar and cabanas, state-of-the-art fitness center, and a 2,000-square-foot full-service spa. Additionally, the property is home to four on-site culinary outlets, including The Restaurant at Albert led by Michelin-starred and multi–James Beard Award–nominated Chef Michael Fojtasek.
Albert boasts 3,600-square-foot of semi-open air event space, a 1,200-square-foot mezzanine deck, and an expansive event lawn, making it a prime destination for weddings, private events, and intimate gatherings.
What you'll do:
- Support all aspects of the guest experience
- Organize pre-stay communications and planning, working closely with internal departments to create seamless experiences for guests
- Check guests in and out for their stay in a confident, professional, and personalized manner
- Take hotel reservations accurately and efficiently;
- Maintain a comprehensive knowledge of hotel availability and current rates and/or special events
- Ensure immediate response is given to all guest comments and concerns and assist in implementing corrective measures when necessary
- Open, secure, and balance out shift banks to include the verification of all cash, credit card, and room charge transactions during all shifts
- Audit and correct all guest charges and postings for the day
- Reconcile daily sales activity and close accounts in preparation for the next day
- Prepare and distribute daily reports
- Maintain accuracy with all accounting and billing procedures
- Ensure all calls are answered in a courteous, professional, and efficient manner; maintain an accurate log of calls and ensure completion of all items
- Possess fluent knowledge of local restaurants, special events, city attractions, amenities, and directions
- Ensure open lines of communication with all departments and upper management at all times to ensure all hotel needs are met
- Collaborate with the operations leadership team to establish department goals and metrics
- Assist in supervising overnight team members as applicable
Who you are:
- You have a High school diploma or general education degree (GED).
- 6+ months of related experience in the hospitality or service industry preferred.
- You are available to work overnight shifts.
- You believe in hospitality, deeply and passionately.
- You are proficient with administrative duties and have strong computer skills.
- You can pick up on software programs quickly.
- You know how important relationships are and you find joy in growing and maintaining new ones.
- You use your time wisely and are an expert in prioritizing and multi-tasking.
- You're thorough, have excellent communication, and pay close attention to detail.
- You're patient and able to remain calm in stressful situations.
- You have a strong work ethic and can work both autonomously and with a team.
BENEFITS
We are proud to offer competitive wages and the following benefits for full-time employees:
- Up to 3 weeks of paid time off annually
- 50% off discount at most New Waterloo restaurants
- Health, vision + dental benefits
- 401K matching
- Paid holidays
- Volunteer pay
- Tuition reimbursement
- Referral bonuses
- Discounts at our shops, hotels + local partnerships
ABOUT NEW WATERLOO
New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.
New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will be accepting applications on an ongoing basis until a candidate is selected for this role.