Job Description
Job DescriptionAs a Customer Success Manager (CSM), you will be the primary point of contact for our customers, ensuring they are receiving exceptional value from our products or services. You will work closely with customers to understand their business needs, help them realize the full potential of our solutions, and drive long-term satisfaction and retention. You will manage the post-sales process, from onboarding and training to ongoing support and optimization, while also identifying opportunities for growth and upsell.The ideal candidate is customer-focused, proactive, and solution-oriented, with the ability to manage multiple relationships while fostering a high level of trust and collaboration.Key Responsibilities
- Onboarding & Adoption
- Customer Relationship Management
- Customer Retention & Satisfaction
- Upsell & Expansion Opportunities
- Problem Solving & Escalations
- Data & Reporting
- Collaboration with Cross-Functional Teams
Key Qualifications
- 2+ years in customer success, account management, or related roles, ideally in a SaaS or tech-driven environment.
- Proven ability to manage a portfolio of customers and drive long-term satisfaction and retention.
- Strong interpersonal and communication skills, with the ability to influence and build rapport with stakeholders at all levels.
- Problem-solving skills, with the ability to think critically and make data-driven decisions.
- Highly organized, with excellent time management and project management capabilities.
- Technical proficiency with CRM software (Salesforce, HubSpot, etc.) and customer success tools (Gainsight, ChurnZero, etc.).
- Empathetic and customer-centric approach to problem-solving.
- Ability to work independently and as part of a team.
- A proactive, “get things done” attitude with a focus on results.
- Comfortable with change in a fast-paced, dynamic environment.
Be part of a high-performing, collaborative team focused on delivering exceptional customer experiences.Opportunity to work in a fast-growing, innovative company with room for professional growth and career advancement.Competitive salary, benefits, and performance incentives.Work in an environment where customer success is a top priority, and your contributions directly impact company success.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.