Job Description
Job DescriptionDescription:
Henritze Dental Group & Affiliates | Full Time, Non-Exempt | Reports to: Office Lead | Position is 100% in-office at assigned location.
Henritze Dental Group is a patient-centered dental practice committed to providing exceptional dental care in a friendly, welcoming environment. The Front Desk Associate is a detail-oriented, organized, and compassionate individual and is the first point of contact for our patients to help ensure a smooth and positive experience for every visit.
Requirements:
- Greet patients and all visitors warmly and ensure a welcoming and professional front desk environment
- Answer phone calls, schedule and confirm appointments, manage calendars for dental providers
- Collect and verify patient information, including insurance details and medical history updates
- Process payments, issue receipts, and handle billing inquiries
- Maintain accurate patient records in our dental software system (Denticon)
- Ensure compliance with HIPAA and patient confidentiality guidelines
- Handle patient concerns with professionalism and direct issues to appropriate team members
- Support the dental team with administrative tasks as needed
Skills and Qualifications
- High school diploma or equivalent required; additional administrative or dental certifications a plus
- Strong communication and interpersonal skills
- Detail-oriented with excellent organizational and time management abilities
- Professional demeanor and a customer-service mindset
- Previous experience in a dental or medical front office preferred
- Familiarity with dental terminology and insurance processes
- Proficiency in dental software systems and Microsoft Office Suite
- Ability to multitask in a fast-paced environment