Job Description
Job DescriptionDescription:
Element New Orleans Downtown
At Element, we believe travel should support a balanced life. The Lobby Attendant helps bring this philosophy to life by maintaining clean, uplifting public spaces and delivering thoughtful, intuitive service that supports guest well-being. This role is essential to creating a fresh, healthy, and welcoming environment at Element New Orleans Downtown.
Key Responsibilities
- Maintain all public areas in alignment with Element by Westin brand standards, emphasizing cleanliness, sustainability, and wellness.
- Complete daily Public Area Attendant checklists to ensure all spaces are consistently clean, organized, and guest ready.
- Stock, organize, and maintain cleaning carts and caddies with approved supplies, linens, amenities, and equipment.
- Clean and care for lobby spaces, stairwells, windows, furniture, lighting, fixtures, drapes, vents, and indoor plants to support a fresh, modern atmosphere.
- Sweep, mop, vacuum, and shampoo floors and carpets to maintain a healthy indoor environment.
- Clean, sanitize, and restock public restrooms, fitness center, guest and service elevators, employee locker rooms, offices, and drinking fountains.
- Remove trash and recycling in accordance with sustainability and environmental guidelines.
- Maintain strong awareness of guest presence by greeting guests warmly, using names when known, pausing equipment use when guests are nearby, and ensuring unobstructed walkways.
- Deliver intuitive guest service by proactively offering assistance, providing clear directions, and escorting guests when possible.
- Maintain knowledge of hotel amenities, services, hours of operation, and in-house events to confidently assist guests.
- Promote hotel offerings and amenities in a natural, service-driven manner.
- Address guest concerns promptly and professionally, following property service recovery procedures.
- Support a positive, respectful, and inclusive team culture through professional communication and recognition of coworkers and leaders.
- Contribute to a safe, healthy work environment for guests and associates by following safety and wellness guidelines.
- Participate in daily pre-shift meetings and remain engaged with team goals and priorities.
- Consistently present a calm, friendly, and welcoming demeanor, embodying the Element brand promise.
- Perform duties in accordance with company policies, brand standards, and applicable local, state, and federal regulations.
- Complete additional duties or special projects as assigned by leadership.
Requirements:
QUALIFICATIONS:
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Ability to bend, lift, carry and move 25-30 pounds.
- Ability to work standing or walking for entire shift.
- Work with little or no supervision while maintaining high levels of cleanliness and efficiency
- Strong attention to detail.
- Available to work a varied schedule that may include weekends and holidays.
- Ability to communicate with guests and team members.