Job Description
Job Description
- Provide Tier 1 and Tier 2 support for macOS and Windows-based systems, both remotely and on-site.
- Deploy, manage, and troubleshoot macOS devices using JAMF Pro.
- Maintain Windows 10/11 endpoints, Active Directory accounts, and group policies.
- Set up, configure, and support Cisco networking devices such as switches, access points, and routers at a basic level (e.g., VLANs, port configs, connectivity).
- Support enterprise software tools including Microsoft 365, VPN, collaboration platforms, and security tools.
- Assist with onboarding/offboarding processes including provisioning laptops, email setup, and user access.
- Document IT processes, asset inventory, and troubleshooting steps.
- Monitor helpdesk ticket queues and ensure timely resolution and follow-up.
- 2–5 years of hands-on IT support experience in a mixed macOS and Windows environment.
- Proficiency in macOS support and JAMF Pro administration.
- Familiarity with Windows OS, Active Directory, and endpoint management.
- Working knowledge of Cisco networking fundamentals (CCNA-level a plus).
- Strong customer service skills and ability to support users of varying technical abilities.
- Ability to multitask in a fast-paced environment and prioritize tickets effectively.
- Excellent communication and documentation skills.