Job Description
Job Description
RemX is seeking a Remote Customer Service Representative.
- Remote position
- Schedule: Monday – Friday, 9:00 AM – 6:00 PM EST
- Pay: $18/hour
This role requires someone who is motivated, empathetic, and confident in building relationships while helping members find the solutions they need.
What You’ll Do:
- Answer member questions quickly and professionally
- Build strong connections and uncover member needs
- Make outbound calls when follow-up is needed
- Resolve issues on the first call whenever possible
- Learn our product line and explain it with confidence
- Recommend products and services that improve quality of life
- Show empathy and care in every interaction
- Overcome objections with positive, solution-focused responses
- Stay motivated and thrive in a goal-driven environment
Qualifications:
- Excellent verbal and written communication skills
- Ability to show empathy and patience with every member
- Comfortable handling objections and presenting alternatives
- Fast learner with strong product knowledge skills
- Competitive, self-starter attitude