Front Desk - Springhill Suites Knoxville

Job Description

Job Description

Springhill Suites Knoxville

Now Hiring Full-time Front Desk - 3pm - 11pm shift

$500 hiring bonus after 120 days of employment

Hospitality experience is preferred but not required.

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What Makes a McKibbon Hotel Front Desk Agent?

The hotel front desk agent is often the first person to interact with guests, providing exceptional customer service. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed.

A Day in the Life:

• Provide exceptional customer service

• You will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.

• You will maintain positive guest relations at all times.

• You will resolve guest complaints and ensure guest satisfaction.

• You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.

• You will process all guest check-ins, and verify registration information with the guest.

• You will handle overbooked or 'walked' guests.

• You will accept and record wake-up call requests.

• You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).

• You will resolve discrepancies on the room status report with housekeeping.

• You will train with and learn Food and Beverage operations to fill in as needed.

Requirements

• A high school diploma or equivalent vocational training certificate

• Experience working at a hotel establishment (highly desired)

• Flexible work schedule

• The ability to provide excellent customer service and maintain a professional demeanor at all times

• The ability to input and access information in the property management system and/or points-of-sale system

• Great verbal and written communication skills

• The ability to create a fun and supportive working environment

• Previous experience working as a front desk agent or in a similar role is preferred but not required for the right candidate

Company DescriptionWe offer competitive compensation and benefits, a tight-knit and supportive work environment and numerous opportunities for professional development.

Company Description

We offer competitive compensation and benefits, a tight-knit and supportive work environment and numerous opportunities for professional development.