Job Description
Job Description
???? Lead Teams. Drive Excellence. Join Rocky Top Restoration as a Mitigation Manager! ????
Position Title: Mitigation Manager
Company Name: Rocky Top Restoration
Pay Range: $55,000 – $70,000 per year
Location: Knoxville, TN
Industry: Mitigation/Restoration
Job Overview
Rocky Top Restoration is seeking a dedicated Mitigation Manager to oversee our mitigation division, leading teams and projects through every phase of emergency response and structural drying. This field-based leadership role involves project oversight, documentation compliance, customer service, and technician support. As the face of our company on site, the Mitigation Manager ensures all work meets internal standards, IICRC requirements, and insurance expectations—delivering excellence and compassion when it matters most.
Who We Are
At Rocky Top Restoration, we believe in rebuilding with purpose. Locally owned and community-driven, we specialize in construction and restoration services that make a real difference in people’s lives. Our culture is grounded in teamwork, transparency, and care—with core values that include Quality Focus, Customer Orientation, Safety, Community Engagement, and Professional Integrity. Join a company where your leadership has lasting impact.
Key Responsibilities
- Customer Service & Communication
-
Serve as the primary point of contact for homeowners during mitigation.
-
Clearly communicate timelines, findings, and next steps in a compassionate and professional manner.
-
Collaborate with project managers, insurance adjusters, and internal team members.
-
- Project Oversight
-
Perform initial inspections for water, fire, and mold losses.
-
Deliver completed inspection packets and scope documents to clients.
-
Monitor job sites to ensure proper equipment usage, demo accuracy, and drying plan execution.
-
Verify daily readings, moisture maps, and documentation are timely and accurate.
-
- Documentation & Compliance
-
Ensure techs upload correct photos, sketches, and moisture data.
-
Maintain job files that meet both company and insurance standards.
-
Confirm compliance with IICRC protocols and carrier expectations.
-
- Team Leadership
-
Train, coach, and mentor mitigation technicians.
-
Perform quality checks and enforce best practices.
-
Lead by example with punctuality, professionalism, and accountability.
-
- Professional Appearance & Conduct
-
Maintain clean, branded appearance and uphold conduct expectations.
-
Ensure team professionalism aligns with Rocky Top Restoration values.
-
Demonstrate respectful, problem-solving mindset at all times.
-
Qualifications
-
Minimum 2 years of mitigation/restoration experience preferred.
-
Required Certifications: IICRC WRT, ASD, AMRT.
-
Strong communication, leadership, and organizational skills.
-
Tech-savvy with mobile platforms, photo documentation, and moisture equipment.
-
Valid driver’s license with a clean driving record.
-
Ability to respond to after-hours emergency calls as needed.
Benefits
-
Competitive salary: $55,000–$70,000 per year (based on experience)
-
Company vehicle and tools provided
-
Medical, Dental, and Vision Insurance
-
HSA & FSA options
-
Life and Disability Insurance
-
Pet Insurance
-
Retirement Savings Program
-
Paid Time Off & Paid Training
-
Tech Package (tablet, phone, apps)
-
Career Growth & Certification Opportunities
-
Bi-weekly pay schedule
-
Company-sponsored community events
Schedule
-
Full-Time | Monday–Friday, with occasional on-call duties and overtime opportunities.
Work Location
-
Field-based role operating out of Knoxville, TN, with project sites throughout the surrounding region.
-
Remote work not applicable.
Equal Employment Opportunity
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.
Compliance Statement
A background check will be completed as part of the onboarding process, in compliance with applicable laws.
#AppCast