Customer Service Representative- Automotive Service

Job Description

Job Description

Are you passionate about helping people and delivering outstanding customer care? Do you have experience in customer service and a knack for building strong relationships? If so, we want you on our team!

We are a busy, customer-focused automotive dealership seeking an experienced Customer Service Representative to be the welcoming voice and support for our Service Department.

What You’ll Do:

• Greet customers with professionalism, empathy and a smile on the phone!

• Great Phone communication skills!

• Schedule and confirm service appointments with accuracy and care

• Communicate clearly with customers about their vehicle service needs

• Work closely with Service Advisors and Management to ensure an excellent customer experience

• Direct customer questions and concerns to appropriate person.

What We’re Looking For:

• Previous customer service experience (automotive service or dealership background preferred)

• Strong, clear communication (verbal and written) and organizational skills with Customer retention software.

• Microsoft office experience

• A friendly, professional demeanor with genuine care for customers

• Ability to work in a fast-paced environment while staying detail-oriented.

• Team player with a positive attitude

Why Join Us:

• Competitive pay and benefits

• Opportunities for growth within our dealership family

• Supportive team environment

• Be part of a company that values integrity, customer satisfaction, and employee success

If you enjoy working with people, love the automotive industry, and take pride in providing top-notch service, we’d love to hear from you.

Apply today and help us deliver the best service experience to our customers!