Job Description
Job Title: IT Site Support Administrator
Location: East Chicago, IL On-site (with regular travel to nearby sites)
Employment Type: Contractor
Pay Rate: $32 USD / hour.
Overview
A Chicago, IL - based company, is undertaking several strategic Information Technology (IT) initiatives over the next months. For general IT Site Support Services.
This engagement aims to strengthen IT operations, address existing support needs, and ensure reliable and responsive on-site IT service delivery across Chicago-area facilities. The IT Site Support Administrator will work in close coordination with internal IT team to ensure smooth business operations and achieve key technology objectives.
Summary of Priorities
- Augment current IT Site Support functions at the East Chicago facility and other nearby sites.
- Support technician- and administrator-level site operations, IT projects, and daily support tasks.
- Deliver bilingual (English and Spanish) support when requested.
- Provide on-premise and remote support for infrastructure, applications, and end-user systems.
- Perform standard to complex service and administrative tasks based on skill level.
- Travel regularly between company sites (near East Chicago, IL).
- Ensure strong customer satisfaction through timely and professional service delivery.
Overview of Scope: IT Enterprise Services
Site Support Services: Administrator
Provide Site Support Administrator Services to supplement and strengthen existing IT team.
Responsibilities include:
- Perform services on premise at company locations as requested.
- Monitor, receive, and respond to escalations, incoming user calls, and emails.
- Execute fulfillment of service requests, ranging from documented standard to undocumented complex scenarios.
- Perform resolution of incidents, including both standard and complex issues.
- React to and manage escalations from the Service Desk following documented and undocumented procedures.
- Escalate issues to third-party resolver teams as needed.
- Monitor ticket queues and maintain consistent communication with end users and resolver teams until closure.
- Provide excellent customer service with professional written and verbal communication.
- Support end users directly through “walk-up” or email requests when required.
- Demonstrate expertise in customer service, complex project execution, and advanced IT support tasks.
Key Responsibilities
- Provide hands-on support for users, infrastructure, and applications across Company sites.
- Troubleshoot hardware, software, and network issues, ensuring timely resolution.
- Support IT project implementations, upgrades, and configuration management tasks.
- Perform administration of local systems, servers, and endpoints as required.
- Collaborate with internal teams and third-party vendors for escalated issues.
- Maintain detailed documentation of incidents, configurations, and resolutions.
- Ensure service delivery aligns with IT standards, security policies, and operational procedures.
- Deliver high-quality bilingual support (English and Spanish) when needed.
Qualifications
- Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5 years of experience in site support, system administration, or technical services.
- Strong knowledge of Windows environments, Active Directory, Office 365, networking (LAN/WAN), and endpoint troubleshooting.
- Demonstrated ability to handle complex troubleshooting and customer-facing technical support.
- Excellent written and verbal communication skills; strong focus on customer service.
- Bilingual (English and Spanish) capability preferred and required upon request.
- Valid driver’s license and ability to travel locally between sites on a consistent basis.
Preferred Skills
- Experience in manufacturing or industrial IT environments.
- Familiarity with ITIL service management, help desk/ticketing tools, and asset tracking systems.
- Understanding of cybersecurity fundamentals and endpoint protection practices.
- Mid-Senior level
- Industry
- IT Services and IT Consulting
- Employment Type - Contract
- Job Functions
- Information Technology Skills
- Troubleshooting
- IT Operations
- Office 365
- Computer Science
- LAN-WAN
- Customer Service
- Information Technology
- Networking
- Customer Service