Job Description
Job Description
Role:
The successful candidate will possess excellent member service skills, will display accuracy while processing member transactions, and will demonstrate professionalism when communicating with members through a variety of channels.
Essential Functions & Responsibilities:
E
10%
Perform all teller duties as needed, including maintaining and balancing a teller drawer.
E
10%
Assist members using ITM machines.
E
10%
Perform back-office functions as directed.
E
10%
Assist in special projects as assigned.
E
10%
Perform clerical duties.
E
15%
Direct member traffic in the branch
E
10%
Lobby maintenance
E
10%
Assist with answering phones
E
10%
Provide basic explanation of credit union products and policies to members as needed.
5%
Perform other job related duties as assigned.
Performance Measurements:
Performance Measurements are not assigned.
Knowledge and Skills:
Experience
The role can be learned in hours, days, or weeks.
Education
A high school education or GED.
Interpersonal Skills
- Reports to the Billings Vice President of Operations
- Works closely with all staff members in Billings
- Frequent daily contact with members, potential members and Credit Union staff. Infrequent contact with outside sources such as insurance companies, dealers, other financial institutions and title entities. A high level of interpersonal skills required in order to effectively represent the Credit Union and market products and services to all types of members, potential members and the community.
- Frequent exposure to sensitive information requires a tactful and trustworthy individual to protect the Credit Union’s interest, employees and members.
Other Skills
' Previous banking experience highly desirable
' 10-key and keyboarding skills
' Personal computer knowledge, hardware and Windows software, with ability to quickly adapt to and learn new applications ' Teller/Cashier experience preferred
' Positive attitude
' Ability to use discretion in decision making and sound judgment in problem solving ' Ability to work independently and as a team member
Physical
Requirements
' Substantial repetitive movement of arms, wrists, hands and fingers, including picking up, pinching, keyboard use and telephone use.
' Requires movement through standard office environment such as occasional bending, stooping, frequent sitting and walking short distances.
' Must be able to communicate through the spoken and written word, expressing ideas or documenting others expression of ideas.
' Occasionally required to move objects, requiring possible lifting up to 10 pounds.