Job Description
Job Description
Job Details
- Manages daily Card Operations within the Deposit Administration Department, supporting staff and ensuring timely task completion. Implements efficient systems and quality controls, collaborates on product execution, and delivers high-level service across member channels.
- Ensures exceptional member service by resolving complex issues, maintaining compliance, staying current with card industry trends, documenting procedures, and coordinating staff training.
- Supervises Card Operations staff, supports daily tasks, and serves as a subject matter expert on projects and product initiatives. Develops business processes, collaborates with Internal Audit, and drives automation to streamline operations.
- Researches and implements card fraud systems, partners with stakeholders to improve member experience, manages financial and regulatory reporting, and audits GLs and fraud-related write-offs monthly.
As an ideal candidate, you will have:
- Bachelor's degree in Business Administration, Finance, or related field, or equivalent work experience.
- 5 years’ combined experience in retail banking, centralized operations, or compliance support, that includes general ledger account processing and balancing.