Job Description
Job Description
Stratton Amenities provides luxury, hotel-style front desk and concierge services to upscale apartment and condominium communities. Our focus is simple: delivering a professional, welcoming, and service-driven experience for residents, guests, and clients.
We are seeking personable, polished, and reliable Front Desk Receptionists / Concierges to represent our brand at a luxury residential high-rise. This role is ideal for individuals who enjoy engaging with people, take pride in their work environment, and consistently deliver thoughtful, high-quality service.
We offer a supportive team culture, competitive pay, and performance-based incentives.
Schedule Availability
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Full-time and part-time opportunities
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Must be available to work weekends and holidays
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Flexible scheduling, including evenings as needed
Position Qualifications
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Strong verbal and written communication skills
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Professional demeanor with excellent interpersonal skills
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Ability to remain composed, attentive, and efficient in a fast-paced environment
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Strong problem-solving skills and sound judgment
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High level of organization, accountability, and attention to detail
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Self-motivated with a positive, service-oriented attitude
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Well-groomed, polished, and professional appearance
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Minimum of two years of hospitality, front desk, or upscale customer service experience
Key Responsibilities
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Welcome residents and visitors warmly and professionally as a Front Desk Receptionist / Concierge
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Serve as the first point of contact for residents, guests, and vendors
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Deliver a consistently elevated front desk and concierge experience that reflects the property’s standards
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Answer phones professionally and relay messages accurately
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Log, track, and distribute resident packages, including regular inventory checks
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Assist residents with concierge-style requests such as amenity reservations, local recommendations, transportation coordination, and service arrangements
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Build and maintain positive working relationships with residents, vendors, and on-site teams
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Monitor the lobby area and security systems to support a safe and orderly environment
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Maintain confidentiality and professionalism at all times
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Support general front desk and concierge operations as needed
Experience Requirements
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Background in hospitality, residential front desk, concierge, luxury retail, or customer-facing roles
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Proven ability to deliver exceptional service and handle guest interactions professionally
Stratton Amenities is an equal opportunity employer. We value diversity, inclusion, and mutual respect, and we believe a strong service culture starts with a team that feels supported, valued, and empowered.