Lounge Receptionist - Concierge
Job Description
Job Description
The Lounge Receptionist & Concierge is a front-of-house authority responsible for first impressions, guest flow, sales precision, and maintaining the elevated standards of The Embassy Cigar Lounge. This role blends luxury hospitality, product knowledge, salesmanship, and meticulous space execution.
This position is ideal for individuals who are polished, confident, service-driven, and thrive in high-end environments where presence, urgency, and attention to detail matter. You are not simply greeting guests — you are curating their experience from arrival to departure.
This is an hourly + tipped position with strong earning potential and growth opportunities.
Compensation:
$16 hourly
Responsibilities:
Guest Experience & Concierge Service
- Serve as the first point of contact, welcoming guests with warmth, confidence, and professionalism.
- Manage guest flow, seating, and transitions between parties with efficiency and poise.
- Actively check in on guest satisfaction and resolve needs proactively.
- Maintain awareness of the room to anticipate guest needs before they are requested.
- Support VIP members and returning guests with personalized service.
Cigar & Spirits Sales (Training Provided)
- Confidently recommend and sell premium cigars, spirits, and pairings with precision.
- Communicate flavor profiles, origins, and pairings in an approachable, refined manner.
- Execute cigar sales with accuracy, proper handling, and brand integrity.
- Promote memberships, events, and featured offerings through natural conversation.
- Consistently upsell in a way that feels curated, not transactional.
Space Reset, Cleanliness & Presentation
- Reset tables and lounge areas quickly and immaculately between guests.
- Restock cigars, service tools, menus, glassware, and supplies as needed.
- Maintain a pristine, elevated environment at all times.
- Ensure presentation aligns with luxury lounge standards.
Food Plating & Service Support
- Plate small bites and food orders with care, cleanliness, and visual consistency.
- Coordinate food delivery timing with the bar and lounge flow.
- Maintain sanitation and presentation standards during all food handling.
Organization, Urgency & Operational Support
- Execute opening, mid-shift, and closing side work thoroughly.
- Maintain strong organizational habits and time awareness.
- Operate with urgency while remaining calm and composed.
- Support the team with restocking, cleaning, and guest transitions without being prompted.
Qualifications:
Who We’re Looking For
- Individuals with strong personal presentation, confidence, and hospitality instincts.
- Experience in luxury hospitality, fine dining, lounges, or concierge roles preferred.
- Natural conversationalists who can sell through education and trust.
- Highly organized, detail-oriented, and proactive.
- Comfortable working in a fast-paced, high-expectation environment.
- Able to stand for extended periods and multitask efficiently.
- Cigar and spirits knowledge a plus (training provided).
Compensation & Benefits
- Competitive hourly pay + tips.
- Bi-weekly pay.
- Ongoing cigar & spirits education.
- Employee discounts and lounge privileges.
- Growth opportunities within The Embassy and 7th Floor Hospitality Group.
About Company
7th Floor Hospitality Group (7FHG) is a multi-concept hospitality company bringing vibrant, downtown-style experiences to suburban communities. Our portfolio includes The Embassy (modern luxury cigar lounges), Flossmoor Social (modern American dining), The Cove (seafood-forward dining), Elevate (upscale steakhouse dining), and management properties, with additional projects in development across the Midwest. We believe hospitality is more than food and drinks—it’s about creating spaces where people connect, celebrate, and build community. As a rapidly growing company, we offer team members the chance to be part of a dynamic, business-driven culture where ideas are valued, growth is encouraged, and excellence is the standard.