Job Description
Job DescriptionRequired:
2–4 years of experience in a Helpdesk, Service Desk, or Desktop Support role.
Strong hands-on experience with Windows OS (Windows 10, Windows 11) configuration and troubleshooting.
Proficient in supporting Office 365 suite applications and services.
Basic understanding of Active Directory, Exchange Online, and cloud authentication (Azure AD is a plus).
Familiarity with common hardware platforms (laptops, desktops, mobile devices, printers).
Excellent problem-solving skills with a focus on root-cause analysis.
Strong verbal and written communication skills; ability to explain technical information to non-technical users.
Customer service mindset with an emphasis on patience, professionalism, and follow-through.
Preferred:
Experience using helpdesk ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk).
Basic knowledge of ITIL processes.
Exposure to remote support tools (e.g., Remote Desktop, Microsoft Endpoint Manager).
Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or MD-102 (Endpoint Administrator Associate) are a plus.Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments