Concierge Part Time Friday -Tuesday 3-7p

Job Description

Job DescriptionDescription:

Job Summary:

The Lead Concierge is responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature. The Lead Concierge is responsible for assisting the business office with daily operations and any administrative task that need to be completed. The Lead Concierge is accountable for ensuring customer satisfaction and acts as the information center and key resource to guests.

Supervisory Responsibilities:

• Oversees work of assigned employees.

• Addresses minor discipline problems with team members; refers more serious cases to supervisor.

• Assists with the planning and preparation of training and orientation for new front desk team members.

Duties & Responsibilities:

• Functions as the main resource center to all callers, guests, and vendors.

• Ensures accurate visitor check in through the visitor check in process.

• All resident, guest and employees get their temperature taken.

• Produces visitor reporting as needed.

• Initiates emergency codes as per safety guidelines.

• Receives and provides direction to visitors while ensuring customer satisfaction.

• Proactive, approachable and solution focused.

• Keep updated on all Palm Beach Memory Care processes, procedures, and company announcements.

• Receive mail on weekdays and weekends, sort, and ensure timely delivery.

• Performs clerical duties and aids on projects as needed.

• Carries out telephone answering, and reception duties as required.

• Takes complete messages with pertinent information and communicates messages to the intended recipient.

• Greets residents and visitors. Answer’s inquiries and gives directions.

• Handles entering all workorders from families and staff

• Collates brochures for the sales/marketing department and administrative tasks as needed. Prepares meal tickets for team members and family members, tallies meal count sheets for the dining staff as needed.

• Updates the Resident Phone List and Roster daily; Guest and Sign-In Logs, as necessary.

• Manages appointments for residents and family members such as; but, not limited to hairdresser, transportation, specialist, etc.

• Maintains and keeps desk and entry area neat and organized.

• Organizes, distributes mail to residents, Executive Director and Department Coordinators.

• Maintains adherence to all company personnel policies and established operating policies and procedures.

• Performs other related duties as assigned.

Requirements:

Required Skills & Abilities:

• Excellent interpersonal and customer service skills.

• Excellent organizational skills and attention to detail.

• Able to concentrate with frequent interruptions.

• Able to talk and hear effectively to convey instructions and information to residents and team members.

• Able to work under stress and in emergency situations.

• Excellent time management skills with a proven ability to meet deadlines.

• Extensive knowledge of office administration, clerical procedures, and recordkeeping systems.

• Proficient with Microsoft Office Suite or related software.

Education & Experience:

• High school diploma or GED.

• Hospitality experience a plus.

• One to three years of customer service experience and/or training; or equivalent combination of education and experience.

Physical Requirements:

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

• Able to stand or walk 75% of the day.

• This job operates in a professional office and senior living environment. This role routinely uses standard office equipment.

• Able to work under conditions that require sitting, standing, walking, reaching, pulling, pushing, and grasping.

• Subject to reactions from dust, disinfectants and cleaning chemicals and may be exposed to infectious waste, diseases and other conditions.

• Use personal protective equipment and supplies when needed:

Personal protective equipment includes infection control kit, rubber gloves and non-slip shoes.

• Subject to infectious diseases, substances, and odors.