Job Description
Job Description
This is a remote position.
Champion Physical Therapy is seeking a warm, reliable, and service-oriented Client Support Representative to be a trusted contact for our patients and families. This role is key to enhancing the patient experience by providing responsive communication, empathetic support, and seamless coordination throughout their care journey.
Key Responsibilities
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Serve as the primary point of contact for incoming patient inquiries—via phone, email, and in-person—offering prompt, professional, and compassionate responses.
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Help schedule or adjust appointments, send reminders, and handle inquiries related to booking, cancellations, or follow-ups.
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Assist patients with basic insurance questions, payment processes, and account information, escalating to the billing team as needed.
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Provide general information about clinic procedures, programs, and scheduling, ensuring consistent and accurate communication.
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Actively listen to patient feedback and connect them with the appropriate care team or department when necessary.
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Maintain detailed, organized records of patient interactions, capturing relevant notes and updates in the system.
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Collaborate with clinical and administrative teams to coordinate referrals, follow-up scheduling, or information sharing as needed.
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Foster a supportive and calming experience for patients, demonstrating patience, empathy, and respect throughout each interaction.
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Recommend improvements to communication procedures, enhancing responsiveness and client satisfaction.
Requirements
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Strong communication skills—both verbal and written—paired with a warm, professional demeanor.
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Excellent organizational abilities and strong attention to detail in managing multiple tasks.
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Effective listening and problem-solving skills, coupled with empathy and the ability to build rapport.
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Comfortable using office software tools and internal systems for logging communications and coordinating client care.
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Demonstrated integrity and respect for patient confidentiality and sensitive information.
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Previous experience in customer service, healthcare administration, or a patient-facing support role is a plus, though a genuine desire to help and learn is highly valued.
Benefits
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Competitive salary, reflecting your care-driven communication skills and dedication.
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Comprehensive health coverage, including medical, dental, and vision plans to support your well-being.
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Life and disability insurance for added financial protection and peace of mind.
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401(k) retirement plan with employer matching to support your long-term financial goals.
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Flexible spending accounts (HSA/FSA) to help manage healthcare and dependent care expenses.
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Generous paid time off, including vacation days, sick leave, and holidays to encourage work-life balance.
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Ongoing professional development, offering training and career growth opportunities.
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Supportive, collaborative culture, where your thoughtful interactions contribute significantly to patient care and satisfaction.