Job Description
Job Description
General Duties
- Greets, registers and check in patients
- Issues new patient paperwork
- Answers incoming telephone calls.
- Schedules, cancels and confirms appointments
- Transmits and/or receives messages.
- Collect copays/payments
- Processes payments on ECW and provide receipts
- Confers with staff members on chime when patients are ready
- Answers inquiries pertaining to patient appointments
- Handles patient concerns/complaints and route them to appropriate individual
- Collect all insurance and ID cards at the time of the visit
- Pertinent that all payments are collected prior to the patient going to the back
- Chime all patient issues to group or specific individual to follow-up on
- Complete IVF forms as needed
- Utilize Insurance Auth team as needed
- Prepare new patient packets as needed
- Notify manager of Office Depot order as needed
- Answer calls and route them appropriately
- Prepare procedure packets as needed for vein ablations
- Set-up rep lunches as needed on Monday and Tuesday’s
- Direct flow and check with back office staff if a patient has been waiting too long
- We accept checks, cash and credit cards for payment
- Complete report at the end of each day to cross check payments
- Scan in all patient documents into their profile
- Check verification for insurance that are added on same day
- *The company reserves the right to add or change duties at any time.