Job Description
Job DescriptionSalary: $80K DOE
Location: Washington, D.C. (Onsite)
Clearance Requirement: Active T5/6C Background Investigation (High-Risk Public Trust)
Education: Bachelors in Computer Science, Information Systems, or related field
Experience: 5+ years (3+ years specializing in Cloud, Windows/Linux, Enterprise Help Desk Support)
Responsibilities:
- Provide Tier 12 customer support (in-person and remote) for OIG staff across HQ and regional offices.
- Install, configure, and troubleshoot Windows workstations, laptops, mobile devices, O365, AD, and SharePoint.
- Manage accounts, policies, and permissions; administer Microsoft 365 and VoIP systems.
- Track tickets, escalate issues, and meet service level requirements (respond within 30 minutes for VIPs, 2 hours standard).
- Develop automation solutions (Power BI reports, Microsoft Power Automate workflows).
- Support system vulnerability assessments, patching, and mitigation.
- Deliver training to end users and produce helpdesk guides, FAQs, and SOPs.
- Maintain documentation of incidents, problems, and resolutions.