Job Description
Job Description
Shift: Wednesday/Thursday/Friday 9pm-7am & Saturday 7pm-7am
Salary: $26/hr-OT-firm on 40 hours a week but OT eligible
JOB DESCRIPTION
An employer is looking for a NOC Help Desk candidate in the Tampa, FL, area. The candidate will be working in a NOC that doubles as a call/support center for their customer. This position focuses on tier 2 network troubleshooting support. The candidate will be responsible for working on any escalated tickets as well as network monitoring.
REQUIRED SKILLS AND EXPERIENCE
- 2+ years of experience within a helpdesk environment
- Good understanding of network troubleshooting to include connectivity and latency
- Understanding of ports, protocols, IP addresses
- Basic Windows and Linux commands
- Excellent communication and customer service skills
- must be comfortable working the overnight shift: Wed-Fri 9pm-7am and Sat 7pm-7am
NICE TO HAVE SKILLS AND EXPERIENCE
- Physical security experience (access controls, CCTV, cameras, etc)
- Data center experience
- IT certifications (A+, Network+, Security+)